Lead Quality Assurance Engineer - Patient

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Quality Assurance Engineer - Patient based in United States.

This is a senior quality engineering and team leadership role focused on delivering reliable, high-quality healthcare technology solutions.
You’ll guide QA planning and execution across assigned product areas while helping establish strong testing standards and practices.
The role combines hands-on quality expertise with coaching, cross-functional collaboration, incident response, and process improvement.
You’ll work closely with Product, Engineering, DevOps, UI/UX, Delivery, and Support teams to turn customer and business needs into testable requirements.
A major focus will be strengthening automation, reducing escaped defects, and improving the efficiency and consistency of quality processes.
You’ll also play a key role in mentoring QA professionals, managing priorities, and driving continuous learning across the team.
This opportunity is well suited to an experienced QA leader who thrives in a remote SaaS environment and is passionate about quality in healthcare technology.

• Lead QA execution and planning across assigned projects, adapting priorities and resources as business and delivery needs evolve.
• Serve as the primary QA contributor and point of contact for assigned product areas, guiding test strategy, planning, reviews, and quality decisions.
• Assess team capabilities and partner with QA leadership on mentoring, professional development, performance feedback, and career growth.
• Collaborate with QA leadership to ensure appropriate team resourcing and effective delivery of project milestones.
• Translate business and customer needs into clear, actionable, and testable requirements in collaboration with Product, Engineering, UI/UX, and Delivery teams.
• Define, implement, and enforce QA practices and standards that promote consistent, reliable product quality.
• Participate actively in Sev-1 and Sev-2 incident war rooms, lead root-cause analysis using the 5 Whys methodology, and prioritize solutions that reduce escaped defects.
• Identify QA technical debt and continuous improvement opportunities, driving initiatives that strengthen testing effectiveness and operational efficiency.
• Advocate for extensions and improvements to automation frameworks that increase efficiency within the quality management process.
• Troubleshoot automation scripts and surface issues to Software Engineering and Technology teams during feature development and regression testing.
• Drive innovation within QA processes by encouraging experimentation, new approaches, and the adoption of effective quality engineering patterns.
• Represent QA in cross-functional meetings, communicating project progress, risks, blockers, expectations, and quality considerations clearly.
• Maintain strong awareness of how QA outcomes affect broader business objectives and help the team understand the business impact of quality decisions.
• Promote collaboration and knowledge sharing within the QA organization and across functional teams.
• Stay current with emerging QA technologies, testing approaches, automation practices, and industry trends.
• Perform additional responsibilities as needed to support business and product priorities.

Requirements

• 7+ years of professional software quality assurance experience, with demonstrated expertise in modern QA practices.
• Experience coaching, mentoring, or providing team guidance, with the ability to develop others and promote high performance.
• Hands-on experience with Playwright for test automation.
• Experience using Zephyr Scale or comparable test case management software.
• Strong working knowledge of JIRA for issue tracking and project collaboration.
• Bachelor's degree or equivalent college education is preferred.
• Understanding of HIPAA privacy requirements and their relevance to healthcare technology is preferred.
• Experience working within a Software-as-a-Service (SaaS) development environment is preferred.
• Strong understanding of test strategy, test planning, regression testing, automation, defect prevention, and quality standards.
• Excellent analytical and root-cause problem-solving skills, with the ability to identify risks and determine practical solutions.
• Strong written and verbal communication skills, including the ability to communicate effectively with technical and non-technical stakeholders.
• Ability to collaborate effectively with Product, Engineering, DevOps, UI/UX, Delivery, and Support teams.
• Strong organizational skills and the ability to manage shifting priorities in a fast-paced environment.
• Demonstrated leadership, accountability, sound judgment, and commitment to continuous improvement.
• Ability to work effectively in a fully remote environment with significant computer-based work.
• Willingness and ability to travel occasionally as required, with travel expected to remain below approximately 5%.

Benefits

• Competitive compensation with a generous annual bonus opportunity.
• 401(k) plan with employer matching.
• Flexible Time Off, allowing employees to take time away as needed without worrying about available-hour balances.
• 11 paid holidays annually.
• A flexible personal celebration day to recognize a cultural or social occasion meaningful to you.
• Access to LinkedIn Learning courses and professional development resources.
• Choice of medical, dental, and vision insurance plans.
• Health Savings Account (HSA) with employer contributions/matching.
• Flexible Spending Account (FSA).
• 100% company-paid parental leave after six months of employment.
• Company-paid life insurance and short- and long-term disability insurance.
• Employee recognition program celebrating peer contributions and achievements.
• Employee Assistance Program with access to free counseling sessions.
• Corporate discounts across retail, travel, and entertainment.
• 100% remote work with a general home-office environment.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1