Lead Quality Auditor

The Weekend Lead Quality Auditor is responsible for reviewing, verifying, and ensuring the accuracy of all leads submitted by the retail field marketing team on Saturdays and Sundays. This role serves as the quality control checkpoint for all leads entered into Salesforce across the MIC and Costco retail channels. The ideal candidate is highly detail-oriented, self-directed, and comfortable working independently in a remote environment. This part-time role plays a critical function in protecting lead integrity, ensuring data accuracy, and supporting the overall performance of the Field Marketing Division.

Key Responsibilities

Lead Auditing & Quality Control

• Review all leads submitted by the Field Marketing team each Saturday and Sunday morning
• Verify lead accuracy and completeness within Salesforce across MIC and Costco retail channels
• Identify and flag duplicate, incomplete, or inaccurate lead entries for correction
• Ensure all required lead fields are properly populated (name, address, phone, appointment details, product interest, etc.)
• Cross-reference submitted leads against event sign-in sheets, demo logs, or supporting documentation as available

Reporting & Communication

• Compile a weekend lead quality summary report for the Field Marketing Director upon completion of each shift
• Document and communicate all lead discrepancies, errors, or patterns observed to the FMM in a timely manner
• Provide actionable feedback to support coaching and accountability for field team members

Salesforce & Systems

• Navigate and audit lead records within Salesforce CRM with proficiency
• Ensure Salesforce data hygiene standards are maintained across MIC and Costco lead sources
• Flag systemic entry issues and assist in identifying training gaps related to lead submission quality

About Expo Home Improvement

Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers since 2006. We are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to Work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.