Lead Quantitative and Qualitative Researcher- Remote with Security Clearance
Summary
Lead mixed-methods research to generate insights for service design, digital product development, and policy decisions in a federal customer experience initiative.
Description We are seeking a Lead mixed-methods researcher to join a multidisciplinary dynamic contractor team supporting a federal agency's customer experience and human-centered design initiatives. In this role, you will lead research efforts that generate actionable, data-driven insights to inform service design, digital product development, and policy decisions. You will work closely with stakeholders, CX strategists, designers, data analysts, engineers, and technologists to ensure that cus…