Lead Release Manager – Release & Change Management
Role: Lead Release Manager –
Release & Change Management
Toronto 4 Days WFO
Top 3 Skills:
• Experience with Release
Management
• Change Management
• ServiceNow, JIRA,
Confluence
Experience: 6+ years
We are looking for a Release
Lead to join the Enterprise Release Management team. The role will enable
future product/service development, scalability, and innovation. As the Release
Lead, you will partner with technology and business teams, as well as vendors,
to create and manage the end-to-end release plan and deployment schedule with a
focus on efficiency, reliability, collision avoidance, and availability of
existing environments and services, while supporting delivery teams in meeting
their objectives and timelines. You will also define and implement practices
for cross-team alignment, collision avoidance, release dependency management,
and risk mitigation, and contribute to planning, design, operationalization,
and readiness deliverables in compliance with enterprise and industry
standards.
Job Description:
Specifically, the role will
require strong aptitude in the following areas:
• Creating and managing
end-to-end release plans for scheduling, planning, and controlling the release
and deployment process
• Integrating release
management practices into the delivery process with the objective of offering
reliable, repeatable IT services at appropriate service levels
• Ability to convert
technical expertise into recommendations pertaining to efficiency, reliability,
scalability, and security; drive best practices; and engage with planning,
evaluating, operationalizing, and reporting deliverables. Successful candidates
must be able to demonstrate ownership, drive consensus, and facilitate
decision-making among stakeholders in pursuit of technical integrity
• Establishing
infrastructure for tracking and monitoring all relevant updates and changes,
and efficiently converting the information into reporting, recommendations,
schedules, and decisions
• Providing trusted and
reliable communication and reporting with confidence that all information is
comprehensive, accurate, and confirmed
• Managing correspondence
with clear articulation of impacts
• Providing subject matter
expert guidance and advice to Release and Deployment Management, as well as
other IT Support teams, and participating in the development of remediation and
collision avoidance strategies
• Identifying and educating
teams on control and communication failures to help prevent future issues
• Providing updates to
senior leadership on accomplishments, opportunities, and organizational trends
based on insights gained through the role
• Protecting the interests
of the organization through identification, management, and escalation of risks
and dependencies
• Proficiency with IT
workflow and collaboration tools such as ServiceNow, JIRA, and Confluence, with
the ability to independently create and manage work items as required
• Professional familiarity
with Agile, Waterfall, and hybrid delivery models to align with multiple teams
working across different methodologies
• Understanding of DevOps
and continuous delivery principles and practices