Lead Security Officer

The Lead Security Officer is responsible for training the new officers with the daily responsibilities of the Security Department, and assisting on-duty shift management as needed.

• Trains, and evaluates security staff to ensure team members receive necessary guidance to accomplish established objectives in accordance with departmental standards.
• Conducts training classes on various topics such as CPR, Fire Fighting & Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests, and team members.
• Reports training progress to the Training Coordinator/Supervisor.
• Provides remedial training to officers as needed.
• Assists the department in ensuring that proper arrest procedures and detainment techniques are carried out involving violations of civil or company laws or procedures.
• Assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
• Assists the Department Training Coordinator/Supervisor in delivery of training materials to officers.
• Resolves customer complaints and ensures that all areas of proper customer service are adhered to.
• Provides support to the department in the event of troublesome terminations, thefts, investigations, and procedures as requested.
• Ensures all proper procedures for Games Department are correctly implemented and maintained (e.g. fills, credits, transfers, pit boxes, drops, etc.)
• Writes security incidents reports using the iTrak system as necessary.
• Performs physical escorts and/or arrests of non-compliant guests.
• Performs other duties as assigned.