Lead Server - Full Time
POSITION SUMMARY
The Lead Server oversees Servers and coordinates service in a manner to ensure customer satisfaction.
RESPONSIBILITIES
Include but are not limited to the following:
- Take meal orders accurately while considering their dietary restrictions and preferences.
- Serve meals promptly and courteously, provide refills as requested.
- Provide guidance to serving staff, including assigning tasks and ensuring duties are conducted effectively and efficiently.
- Train new servers on dining service protocols, including proper etiquette, menu knowledge, and resident interaction.
- Address any resident concerns or special requests promptly and courteously, ensuring their needs are met with care and attention.
- Communicate effectively with all other culinary staff to coordinate meal service efficiently.
- Monitor the quality of service provided by serving staff and provide feedback for improvement as needed.
- Assist with scheduling and staffing needs.
- Provide friendly and attentive service to enhance the dining experience.
- Maintain knowledge of menu items, ingredients, and portion sizes to answer resident questions accurately.
- Follow food safety and sanitation guidelines.
- Collaborate with management to implement and uphold dining service standards and protocols, ensuring a consistently high level of service delivery.
- Maintain a positive and collaborative work environment among serving staff, fostering teamwork and camaraderie.
- Supervisory Responsibility: No.