About the Job We are seeking a Lead Service Delivery Manager to provide strategic vision and leadership for a staff of 350 FTEs working to support critical national defense missions. In this key role, you will oversee the end-to-end delivery of high-quality IT services, including managing a 75 million dollar budget, forecasting labor and procurement. You will lead cross-functional teams responsible for incident, problem, change, and service request management; ensure SLA compliance and performa…