Lead Service Designer
Posted Updated 2
views
Summary
A Lead Service Designer in Manchester (hybrid, 3 days/week on-site) leading end-to-end service and product design for complex UK digital customer experience transformation programmes — running research, service blueprinting, workshops and sprints, mentoring designers, and shaping AI-ready services, ideally with GDS Service Standard and regulated-industry experience.
Lead Service Designer - Digital Customer Experience Manchester | Hybrid - 3 days per week on-site £90,000-£100,000 5-10% bonus benefits | Permanent Lead the design of services that shape the future. We're looking for an experienced Lead Service Designer to join a growing Digital Customer Experience practice and lead complex transformation programmes across the UK. This is a high-impact role combining strategic leadership with hands-on design . You'll lead multidisciplinary teams, influence se…