Lead Service Technician

Job Summary: Lead field service efforts to assist customers and other Peak Water employees by performing repairs, troubleshooting issues, evaluating and understanding their needs, and formulating a plan to ensure they are met.

Essential Duties and Responsibilities:

• Serves existing accounts by analyzing customer or company needs; planning daily travel schedule for self and other field personnel; effective/efficient communication with management, support staff, and salespeople; resolving problems
• Establishes service by studying customer requirements; assigning human resources; ordering and gathering equipment and parts; troubleshooting and testing
• Maintains customer rapport by examining complaints; identifying solutions, suggesting improved methods and techniques; recommending system improvements.
• Projects and processes are typically unique and require problem-solving, research, and critical thinking.
• Make sure all company equipment is accounted for, operating correctly, and maintained in a proper manner by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance; calling for repairs; and making sure all other employees follow the same instruction
• Document service actions by completing forms, reports, logs, and records
• Update job knowledge by participating in educational opportunities; reading professional publications
• All other job duties and responsibilities as determined by management
• Ability and willingness to learn are essential for this position.