Y Combinator Lead ServiceNow Developer
Summary
Lead the design, integration, and governance of ServiceNow and Atlassian Jira platforms to streamline IT service management, change control, and cross-team workflows in a global investment firm.
COMPANY OVERVIEW
KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.
TEAM OVERVIEW
KKR's Technology organization is a group of passionate technologists and product managers, unified by a shared mission to deliver exceptional products and solutions that drive value for our stakeholders, clients, and investors. Our passion for technology and innovation fuels our commitment to creating high-quality, impactful solutions that address complex challenges and meet the evolving needs of our sophisticated businesses.
Teamwork is at the core of the organization’s success. We thrive on open collaboration and continuous learning, driving a culture that values diversity of thought and collective achievement. Our global footprint fosters the integration of a diverse set of ideas and viewpoints in product and solution delivery, allowing us to design more comprehensive solutions that are adaptable and scalable. We optimize for impact, prioritizing and delivering solutions with excellence while remaining agile in response to the evolving needs of our businesses.
POSITION SUMMARY
We are seeking an engineer to oversee the design, implementation, and management of our Atlassian Jira and ServiceNow (SNOW) platforms, with a strong focus on system integration and CMDB governance. This role will be pivotal in building seamless workflows across technology and operations teams while improving service management, change control, and cross-platform automation.
- Serve as the technical owner for Atlassian Jira, Jira Service Management, and SNOW platforms.
- Design and implement a roadmap for robust integrations between SNOW, Jira, and CMDB using APIs, webhooks, and integration tools (e.g., MuleSoft, Workato, native).
- Ensure data consistency and integrity across platforms—especially for incidents, changes, and asset inventory (CMDB).
- Partner with teams across Engineering, IT Ops, Compliance, and Enterprise Systems to build and optimize workflows.
- Define best practices for workflow automation, issue templates, permissions, escalation paths, and custom fields in Jira and SNOW.
- Lead platform upgrades, configuration audits, patching, and performance tuning.
- Manage vendor relationships for tool licensing, support escalations, and roadmap alignment.
- Maintain platform security, audit trails, and user access controls in coordination with InfoSec.
- 10+ years of experience in enterprise systems engineering, with hands-on ownership of Jira and SNOW platforms.
- Proven experience designing integrations between Jira-SNOW and SNOW-CMDB.
- Strong understanding of ITIL, service management, incident, change, and problem workflows.
- Track record of identifying opportunities to apply AI to improve efficiency or business outcomes.
- Deep technical skills with scripting (JavaScript, PowerShell), REST APIs, and integration platforms.
- Experience working with Agile/DevOps teams and enterprise tooling ecosystems.
- Knowledge of configuration management, asset discovery, and infrastructure mapping is a plus.
- Strong communication and stakeholder engagement skills.
- Experience with CMDB data modeling and lifecycle management.
- Atlassian or ServiceNow certifications (ACP, CSA, CIS, etc.).
- Ability to evaluate AI solutions for risk, bias, data governance, and responsible AI practices.
- Hands-on experience building, deploying, or integrating AI/ML models or solutions.
- Exposure to environments like AWS, Azure, or GCP with infrastructure integration to CMDB.
#LI-ONSITE
This is the expected annual base salary range for this Boston-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance.
KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.
KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email Benefits@kkr.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access because of your disability. You can request reasonable accommodations by sending an email to Benefits@kkr.com. Only emails left for this purpose will be returned.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.
Skills
As published by greenhouse · 23 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (12)
- Home Address optional
- LinkedIn Profile optional
- Website optional
- If yes, please briefly describe your current visa status. optional
- Work Authorization Expiration Date optional
- Please provide name of Referrer. If not applicable, please indicate N/A. optional
- If yes, please provide details of the role, location and date. optional
- If you replied yes to the question above, please provide details of non-compete, non-solicitation and/or notice periods. optional
- If you are interested in this job, please type 7 below. Not 8 or 9.
- If yes, please provide your Deloitte employment details: job title, employment dates (MM/YYYY - MM/YYYY or MM/YYYY - Present, and office/location (city, country).
- If Yes, please provide the name of the current GA or KKR employee and identify the familial relationship.
- If you are fluent in any additional language, please specify. optional
Pick from a list (11)
- Are you legally authorized to work for our company in the U.S.?
- Will you now or in the future require visa sponsorship to work in the United States?
- Are you currently an employee or have you been previously employed by KKR?
- Were you referred by a current or previous KKR employee, or by an external affiliate of KKR?
- Is the referrer aware they are being cited as a referral source? optional
- Have you interviewed with KKR, its affiliates or any of its portfolio companies in the past 12 months?
- Do you currently have a non-compete, non-solicitation, or notice period agreement that may affect your employment with KKR? Select all that apply.
- Are you currently, or have you ever been, employed by Deloitte in any capacity--for example, full-time, part-time, fixed-term, contractor/temporary, or intern/co-op/apprentice or the like?
- Do you have any family members currently employed by KKR (inclusive of Global Atlantic Financial Company (“GA”)? For purposes of this question, a “family member” includes (a) anyone related to a KKR or GA employee by blood, adoption, foster care or marriage (including step-relationships); or (b) a spouse, fiancé(e), domestic partner, or any individual with whom the employee has a relationship that is substantially similar to a familial or marital relationship.
- I confirm that my application materials and interview responses reflect my own work and were not generated, edited, or supplemented by AI tools (e.g., ChatGPT, Gemini, Claude, etc.).
- Please indicate any languages in which you are fluent.