Lead Site Reliability Engineer

Lead/Manager – Infrastructure & Site Reliability Engineering

Role/Responsibilities:

• Lead the SRE function — enforce SLOs/SLAs, error budget accountability, incident management, and post-mortem culture, with focus on availability 9s and metrics like MTTR, MTTD, and change failure rate
• Own observability, telemetry, tracking, and reporting — including instrumentation, alerting logic, and custom dashboards across infrastructure and services
• Drive engineering-led reliability practices: build and maintain self-healing systems, automated runbooks, capacity models, and performance profiling frameworks to reduce toil and improve system resilience
• Serve as a hands-on technical contributor — IaC, CI/CD pipelines, platform tooling, and active participation in reviews and critical incident response
• Manage the full infrastructure team scope: SRE, patching, hardware lifecycle, and facility infrastructure
• Handle compliance across the board — audit readiness, access controls, and vulnerability management
• Hire, develop, and manage team performance management, career growth, workload planning, and shift management
• Communicate infrastructure health, risk, and investment needs to stakeholders; apply AI tooling selectively to improve operational efficiency

Required Skills and Experience:

• Up to 10 years of experience in infrastructure and/or SRE roles, with 3+ years in a team lead or management capacity
• Hands-on cloud platform experience — Azure and AWS — including networking, IAM, compute, and storage
• Infrastructure as Code proficiency: Terraform, Pulumi, or CloudFormation with version-controlled, testable infra pipelines
• SRE fundamentals: SLO/SLA design, error budgets, availability 9s, and key reliability metrics (MTTR, MTTD, change failure rate); blameless post-mortem process
• Observability stack experience — Datadog, Prometheus, Grafana, or equivalent; familiarity with instrumentation standards like OpenTelemetry
• Hands-on experience building self-healing systems, automated runbooks, and capacity modeling and performance profiling frameworks
• CI/CD and GitOps pipeline experience
• Experience managing shift-based operations and support engineering teams
• Strong stakeholder communication — translating infrastructure risk and investment needs for non-technical audiences
• Experience with security and compliance requirements in enterprise environments (SOC 2, PCI-DSS, or equivalent)

Nice to Have Qualities & Skills

• Experience with FinOps — cloud cost visibility, rightsizing, and chargeback models
• Background in platform engineering or developer experience (internal developer portals, self-service infra)
• Prior experience in a regulated industry — financial services, real estate tech, or similar
• Exposure to multi-cloud or hybrid cloud environments