Lead Site Reliability Engineer
Summary
Lead a team to ensure the reliability and observability of Wells Fargo’s data products, resolving critical incidents and mentoring engineers.
You will lead production operations across data products, resolve critical incidents, improve observability, maintain runbooks and operational documentation, enforce supportability and release-readiness standards, manage problems and changes, analyze trends, track permanent fixes, and mentor engineers.
Responsibilities
- Lead production operations across multiple data products
- Lead technical escalation for critical incidents
- Drive incident triage, resolution, and root cause analysis closure
- Improve application observability through metrics, logging, alerting, and dashboards
- Ensure runbook quality and support readiness
- Maintain complete operational documentation
- Partner with AppDev teams on supportability, reliability, and release readiness
- Lead problem management and trend analysis
- Track permanent fixes
- Govern change management and risk-aware deployments
- Mentor engineers and drive cross-training
- Participate in on-call rotations
Requirements
- 5+ years of systems engineering or technology architecture experience
- 4+ years of production support, SRE, or platform engineering experience in enterprise environments
- 3+ years of hands-on experience with observability platforms
- Knowledge of Google Cloud Platform
- Knowledge of Airflow, Cloud Composer, and BigQuery
- Understanding of reliability engineering, SLOs, monitoring, and production support
- Experience supporting data pipelines and event-driven architectures
- Familiarity with CI/CD and Infrastructure as Code
- Root cause analysis and problem management expertise
- Google Cloud Professional Data Engineer Certification