LEAD SLOT SERVICES REP
Summary
Oversees casino slot floor operations, trains and evaluates staff, resolves conflicts, and ensures compliance with gaming policies and customer service standards.
Job Description:
As the Lead Slot Services Rep, you will be responsible for monitoring and supervising the Slot floor and Slot floor team members. Monitor and ensure the completion of all duties and responsibilities required of the Slot department and Club Fandango team members. Resolve any Slot and Club team members’ conflicts that may arise on his or her shift. Be responsible for team members’ training, disciplinary action, and performance evaluation. Keep the Slot Shift Supervisor and Manager fully informed of all activities involving the Slot and Club Fandango team members.
Job Requirements:
- Train and evaluate new Slot and Club Fandango team members.
- Ensure functionality and efficiency of Slot floor and its Slot employees.
- Observe and be responsible for team members disciplinary action and performance evaluation.
- Identify jackpot transactions, process, and complete them promptly, accurately and with a high degree of service.
- Be aware of the various types of slot cheating methods and/or able to recognize any potential attempts while monitoring assigned section.
- Be capable of handling routine customer complaints, incidents and exhibit the appropriate discretion to identify situations that require the attention of supervisory personnel.
- Be well versed in the various property events and promotions and communicate information correctly to slot players in your assigned area.
- Understand and comply with company and departmental directives, gaming and some IRS policies and procedures.
- Order repairs of slot machines on the floor, when necessary.
- Monitor cleanliness of all areas and address shortcomings.
- Monitor team members’ image and uniform compliance and address shortcomings.
- Assist our customers with casino promotions, change, jackpot payouts, slot machine issues, and tickets.
- Be responsible for individual employee cash banks issued at various amounts.
- Maintain a positive and professional demeanor during all interactions with guests, fellow team members, and vendors.
- Other duties as assigned.