Lead Solution Architect - Professional Services (Public Sector)

YOUR IMPACT

We are seeking a Technical Architect to join our Professional Services team in Italy. This role focuses on the implementation of OpenText Content Management (formerly xECM) solutions for public sector customers. You will be instrumental in designing technical architectures and leading the infrastructure aspects of projects with a team composed of OpenText professionals, partner resources, and customer stakeholders.

With a strong background in technical and solution architecture, you will combine hands‑on technical expertise with operational leadership.

Key Responsibilities

• Engage in the implementation of OpenText solutions for customers with the focus on Open Text Content Management (formerly xECM)
• Focus on the design of the technical architecture and technical leadership for the infrastructure part of projects.
• Applying proven expertise as a Solution Architect to guide architectural decisions, technical roadmaps, and operational improvements.
• Consult with existing and new customers, focusing on technical infrastructure and architecture designs in complex environments, including hyperscaler and cloud deployments on containerized technology.
• Ensure quality assurance of delivered services.
• Manage customer expectations and clearly define responsibilities.
• Participate in internal initiatives to standardize professional services offerings, knowledge transfers, and enablement.
• Support sales and pre-sales in bid teams with your expertise throughout the sales process.
• Acting as a trusted advisor to technical and managerial stakeholders on the customer side, providing guidance on best practices, architecture, and operational processes.

What it takes:

• Technical university degree, ideally in computer science (Alternatively: 5 years of relevant professional experience combined with at least 5 years of IT experience)
• Excellent knowledge and experience in IT infrastructure and networks.
• Good knowledge of containerization and cloud technologies.
• Good knowledge of the OpenText product suite, with a focus on OpenText Content Management (formerly Extended ECM) platform and their integrations, OTDS, and Archive Server.
• Ability to work with and lead architects in other product domains of the OpenText portfolio to create product-spanning solutions.
• Exceptional technical knowledge of underlying architecture.
• Strong customer focus, with the ability to operate confidently across all levels, from technical experts to senior management in the public sector.
• Fluent in both written and spoken Italian and English.
• Italian citizenship is required.
• Strong work ethic, reliability, and accountability.
• Willingness to continuously learn and apply new technologies

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.