Lead System Engineer

Job Description

The successful candidate will be responsible for the design, implementation, migration, operation, and technical support of Microsoft 365 and Azure solutions for customers across the APAC region.

Working closely with the Engineering Manager, you will support cloud adoption, migration, operational improvements, and troubleshooting across Microsoft 365, Microsoft Azure, Microsoft Entra ID, and related security solutions.

This is a customer facing technical role that goes beyond following established procedures. You will be expected to understand customers' business and technical challenges, investigate issues, propose appropriate solutions, and contribute to continuous service and operational improvements.

Responsibilities

• Design, implement, operate, or support Microsoft cloud services including Exchange Online, SharePoint Online, or Microsoft Teams to meet business requirements
• Develop and execute infrastructure design and implementation using Microsoft Azure to support organizational goals
• Administer Microsoft 365 environments through the Microsoft 365 Admin Center to ensure smooth operations
• Analyze and troubleshoot technical issues independently to isolate root causes and implement effective resolutions
• Interpret technical requirements in the context of business objectives to deliver relevant solutions
• Communicate clearly and effectively with customers, vendors, and internal teams to facilitate collaboration and issue resolution
• Use Japanese language skills to engage with Japan headquarters and Japanese speaking customers on technical and business matters
• Communicate in English at a business level or higher with stakeholders across the APAC region to support regional operations
• Adapt to multiple Microsoft cloud and infrastructure technologies and rapidly learn new technical areas to maintain expertise
• Maintain high standards of quality, accuracy, security, documentation, and knowledge sharing in all technical tasks
• Demonstrate self-motivation and a commitment to continuous learning in the evolving Microsoft cloud environment
• Take initiative to assume diverse responsibilities and contribute positively to the growth of the organization

Job Requirements

• Minimum 5 years of relevant hands-on experience in Microsoft cloud, infrastructure, system integration, or a related technical environment.
• Hands-on experience in the design, implementation, operation, or support of at least one of the following: Exchange Online, SharePoint Online, or Microsoft Teams.
• Experience in infrastructure design and implementation using Microsoft Azure.
• Good understanding of Microsoft Entra ID.
• Experience administering Microsoft 365 using the Microsoft 365 Admin Center.
• Strong analytical and troubleshooting skills, with the ability to independently investigate, isolate, and resolve technical issues.
• Ability to understand the purpose and business context behind technical requirements rather than simply following procedures.
• Strong communication and interpersonal skills with the ability to communicate effectively with customers, vendors, and internal stakeholders.
• High proficiency in Japanese to communicate with Japan headquarters and Japanese-speaking customers on technical and business matters.
• Business-level or higher English proficiency for communication with customers, vendors, and colleagues across the APAC region.
• Able to work across multiple Microsoft cloud and infrastructure technologies and adapt to new technical areas.
• Strong attention to quality, accuracy, security, documentation, and knowledge sharing
• Self-motivated with a willingness to continuously learn and keep up with the rapidly evolving Microsoft cloud environment.
• Willing to take on a broad range of responsibilities and contribute positively to a growing organisation.

What We Are Looking For

• Able to tackle customer challenges with Microsoft 365 and Azure technologies at the core.
• Handles technical work with a clear understanding of context and purpose, not just execution of procedures.
• Communicates technical matters smoothly between customers, Japan headquarters, and internal members.
• Drives technical research ,design, implementation, and operational improvement in a balanced way.
• Researches independently and involves relevant stakeholders to resolve unknown or unfamiliar areas.
• Values documentation and knowledge sharing and contributes to the team's overall technical growth.
• Works with attention to quality, accuracy, and security.
• Continuously learns in the fast-changing Microsoft cloud environment.
• Willing to flexibly expand the scope of the role and contribute positively within a growing organisation.