Lead Systems Analyst (IC)

Job Title: Team Lead: Business & Systems Analysis

Reports to: Competency Head / Competency Lead Product and Delivery

ROLE OVERVIEW

This role is dynamic, yet it has a specific focus on DVT’s Business and System Analysis service offering, quality and This is a hands-on, client-embedded Team Lead role responsible for delivering Business and Systems Analysis while supporting and coaching a team of consultants within a client engagement.

The role balances delivery execution with enabling team performance, ensuring high-quality outputs, aligned delivery, and strong client relationships.

The individual contributes directly to client success while representing DVT as a trusted delivery partner.

EXPERIENCE AND SKILLS

• 7–12+ years’ experience in:
• Business Analysis
• Systems / Technical Analysis
• Experience working within client delivery environments
• Proven experience in:
• Leading or mentoring consultants within delivery teams
• Agile and hybrid delivery environments
• Strong hands-on delivery capability (player-coach model)
• Consultancy mindset and client-facing experience
• Demonstrated servant leadership capability

ATTITUDES

• Passion for people and training
• Enthusiastic and committed
• High EQ and change management 101
• Ability to work under pressure
• Delivery and quality focused
• Work to achieve tight deadlines (sense of urgency)
• Professionalism (conduct and appearance)
• Motivated and positive
• Show initiative to expand the business
• Awareness of the environment
• Takes initiative within the client environment to improve delivery and outcomes
• Professional, positive, and solutions-driven

RESPONSIBILITIES

Delivery Execution (Player-Coach):

You are first and foremost a delivery professional. You are comfortable being hands-on and actively contributing to analysis delivery while leading others.

You:

• Perform business and systems analysis activities within client engagements
• Drive requirements elicitation, analysis, and documentation
• Translate business needs into clear, structured outputs that delivery teams can execute against
• Bridge the gap between business stakeholders and technical teams to ensure alignment and feasibility
• Lead by example by contributing directly to delivery outputs

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Team Leadership & Coaching:

You see yourself as an enabler of people. You lead from within the team, not outside of it.

• Support and coach Business Analysts and Systems Analysts within the client environment
• Provide day-to-day guidance, feedback, and mentoring
• Ensure consistent quality of outputs across the team
• Help consultants navigate challenges, ambiguity, and stakeholder expectations
• Build a culture of collaboration, ownership, and accountability
• Your success is measured by the success of your team
• Enabling others to perform is just as important as your own delivery

Client Engagement & Relationship Management:

You do not see yourself as a salesperson, but you build strong, trusted relationships naturally.

• Develop and maintain strong relationships with client stakeholders
• Facilitate workshops, discussions, and alignment sessions
• Act as a trusted delivery advisor within the engagement
• Understand the client’s environment, challenges, and priorities
• Ensure the team is aligned to deliver against client outcomes and expectations

You become the glue between business, technology, and delivery execution

Delivery Quality & Governance:

You understand that delivery excellence drives growth.

• Identify opportunities within the engagement to:
  • Improve delivery outcomes
  • Extend value through additional support or services
• Provide insight to delivery leadership on:
  • Client needs
  • Team performance
  • Opportunities for improvement
• Ensure consultants are effectively positioned and delivering value within the client context

Mentorship & Growth:

You Your passion for people is evident in how you show up every day.

• Mentor and support consultants in their career growth and development
• Share knowledge, experience, and practical insights
• Support continuous learning and improvement within the team
• Create an environment where consultants feel supported, challenged, and motivated

You are:

• A servant leader
• A coach
• A trusted peer

You can fail and can share how you failed. You are comfortable failing, admitting, learning, being transparent and being a servant of change

A Snapshot Summary of your Responsibilities:

We want you to:

• Deliver high-quality Business and Systems Analysis within client engagements
• Lead and support a team of consultants within the client environment
• Coach, mentor, and enable team members to perform at their best
• Build strong, trusted client relationships through delivery excellence
• Ensure consistent, high-quality outputs across all analysis work
• Contribute to improving delivery outcomes and client value
• Represent DVT professionally and positively within the client space

MINIMUM REQUIREMENTS

• Relevant qualification in Business Analysis / Information Systems / IT
• Required: Any professional accredited certificate/diploma/degree in Business Analysis
• Required: 2 of the following certifications:
  • Diploma in Business Analysis
  • Postgraduate Diploma in Management
• Advantage but not compulsory: Any Agile certification
• IBA certifications (CBAP, CCBA, etc.)

Gallup strengths

• At least 2 strategical strengths in top 5
• At least 2 executional strengths in top 5
• At least the following strength in your top 10: Relator
• At least the following strengths in your top 10: Achiever or Responsibility

The things we know you are good at:

• Working with people
  
• You are a natural persuader, influencer and change manager. And that’s why you are a suave communicator.
• You love working with people and liaising with external forums to keep abreast with industry best practice
• You cope well with pressures & setbacks and have a high tolerance for ambiguity. But also know how to get more ‘black & white’ out of the grey
• You get a kick from closing business opportunities and selecting and assigning staff to suitable projects/clients
• You are a great communicator and living the Agile values as part of your lifestyle.

• You’re ethical & values orientated and are always seeking to inch the bar higher by sustaining an honorable and fair business

• You’re an achiever & seek to meet your personal work goals and objectives (You’re going somewhere, and you want your journey to be centered around people & client centricity)