Lead Tech - Greater Seattle

The Lead Technician (“LT”) is a senior-level, highly skilled technician responsible for executing complex technical work and leading special projects across the region, including telematics installation, stand-up / sit-downs, challenging technical jobs, and hands-on technical support & training. While not a direct people manager, the LT provides technical expertise and direction to technicians at multiple locations as needed. This role is fundamentally a hands-on, revenue-generating technician position tasked with increasing aftermarket absorption & profitability while increasing customer satisfaction. A significant portion of time will be spent completing and billing customer-facing service work orders.

The LT performs repairs on equipment as billable hours but also trains other technicians, helps troubleshoot mechanical & electrical equipment in-person & remotely, leads non-routine, high-impact, specialized jobs, and explains technical challenges to customers. The Lead Technician plays a key role in driving second segment sales & PM Yield across the territory. Besides completing assigned service repairs, the Lead Technician assists as needed with training, hiring & assessment, dispatch, communication, and other tasks. The LT reports to the Operations Manager or Regional Director and is dispatched by Customer Care Coordinators on a daily basis.