Lead Teller I (43743)

Consistent Daytime Hours | Leadership Role | Positive Team Culture | Community Impact

Security Financial Bank (SFB) is seeking a Full-Time Lead Teller to join our team at our Ladysmith branch location. This is an excellent opportunity for an experienced teller ready to take the next step into a leadership role while continuing to deliver exceptional customer service.

Why Join Us:

At SFB, we don’t just talk about relationship banking — we live it. We pride ourselves on delivering exceptional service and building lasting partnerships with our clients and teammates. When you join SFB, you become part of a team that offers:

• • A consistent, daytime schedule
  • A supportive, inclusive culture that recognizes your contributions
  • Paid training and professional development opportunities
  • Tuition support for finance/banking courses and certifications
  • Saturday shift pay differential
  • Comprehensive benefit package
  • 401k with employer match
  • Paid volunteer time off
  • & more!

Position Summary:

As a Lead Teller, you’ll lead the teller team while actively serving customers, ensuring smooth daily operations and a high standard of service. The schedule for this position is Monday-Friday with some possible rotating Saturday morning shifts dependent on branch coverage. Your responsibilities will include:

• Provide day-to-day leadership, coaching, and support for teller staff
• Assist customers with deposits, withdrawals, and more complex transactions
• Troubleshoot and resolve teller balancing, transaction, and customer issues
• Assist with hiring, onboarding, and training new teller staff
• Support employee development through regular coaching and performance conversations
• Create schedules and ensure proper branch coverage
• Oversee cash operations, including vault, ATM, and cash recyclers
• Order and manage branch cash levels within established limits
• Promote and refer bank products and services
• Ensure compliance with policies, procedures, and banking regulations
• Maintain accurate records for audits and internal controls