- Design and implement a Group-wide transportation strategy aligned with business goals.
- Lead national planning, route optimization, and long-term capacity design to enhance service and ROI.
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- Establish a strong governance framework to ensure consistency, transparency, and accountability across transportation operations.
- Provide regular assurance to leadership on spend control, vendor compliance, and performance standards.
- Drive internal audits, compliance checks, and corrective actions where required.
- Ensure compliance to respective processes w.r.t. governance protocols
- Drive the standardization of Transport services across group.
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- Lead the deployment of a centralized Transportation Management System (TMS) and digitization initiatives.
- Ensure all 3000+ vehicles are integrated under a unified Central Command Center for real-time monitoring, analytics, and decision-making.
- Make recommendations to the concerned teams to add features and upgrade the transport portal to enhance user experience & signoff key features and functionalities of the portal and other tools as applicable
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- Define and enforce standard operating procedures for vehicle sourcing, vendor engagement, billing, and documentation.
- Institutionalize process rigor across all locations and business units.
- Update the SOP’s from time to time keeping in consideration the business dynamics and user requirements
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- Partner with techno-commercial and BU teams to analyze spend trends & rate structures.
- Monitor transport resource utilization and optimize allocation across BUs to reduce idle time and inefficiencies.
- Drive cost-saving initiatives without compromising service or compliance.
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- Build a pan-India network of reliable transport partners.
- Oversee vendor performance, SLA compliance, and periodic re-evaluations to ensure continuity and quality of service.
- Conduct Quarterly reviews with service partners, ensuring SLA and performance levels are achieved
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- Manage and optimize the Group’s 400 Cr plus transportation budget.
- Provide strategic inputs on budget planning, variance analysis, and cost rationalization.
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- Ensure full adherence to national and state-level transport regulations and safety mandates.
- Lead risk identification and develop mitigation frameworks, including business continuity planning.
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- Act as the Group’s transport strategy lead, aligning with BU heads and senior stakeholders to drive operational efficiency, compliance, and cost visibility.
- Build and lead a high-performing national transport team, fostering collaboration, accountability, and continuous improvement.
- Develop strong internal working relationships with all departments
- Prepare FAQs and monitor timely resolution of queries raised at the Traveller Helpdesk; Address escalations if any and provide guidance to teams to effectively resolve all queries/ grievances
- Analyse service performance and traveller satisfaction levels (through formal / informal feedback) and pilot strategic initiatives to drive process improvements.
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