Leader - Collections (YuCOS)

Business Unit Leader – Debt Collections

Yubi is seeking an exceptional Business Unit Leader to spearhead our Debt Collections vertical. In this pivotal role, you will drive business growth, own the P&L, and ensure the achievement of annual revenue targets. Driving our cutting edge YuCOS platform, you will serve as a strategic advisor, lead customer engagements, and engage with CXO-level stakeholders across the Banking and Non-Banking sectors.

More about Yubi's Collections Vertical YuCOS -

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Key Responsibilities:

Strategic Leadership & Business Growth:

• Develop and execute strategic plans to acquire new clients and strengthen relationships with existing regional bank partners, driving growth for the Collections business.
  
• Own the business P&L, ensuring revenue growth and profitability in line with annual operating plan targets.
  
• Act as a thought leader and subject matter expert, driving innovation and best practices within the team and the broader organization.
  
  

Client & Key Account Management:

• Spearhead all customer engagements, serving as the primary point of contact and managing relationships with CXO-level staff at partner banks.
  
• Lead negotiations, contract finalizations, and account management initiatives to secure long-term business partnerships.
  
• Collaborate with internal stakeholders to tailor product offerings and deliver best-in-class customer service.
  
  

Operations & Technology Integration:

• Collaborate closely with the Collections Tech team and leverage the YuCOS platform to enhance operational efficiencies and drive revenue performance.
  
• Oversee daily collections operations, ensuring adherence to regulatory and compliance standards while delivering high-quality outcomes.
  
• Use data analytics to monitor KPIs, measure performance, and inform continuous improvement initiatives.
  
  

Cross-Functional Collaboration & Innovation:

• Serve as an internal advisor and think tank for the Collections line, driving strategic initiatives and participating in company-wide innovation efforts.
  
• Work with cross-functional teams, including Legal, Risk, Technology, and Customer Relationship departments, to optimize processes and stay ahead of market trends.
  

Qualifications and Experience:

• Master's degree/MBA.
  
• Minimum of 8-10 years of progressive leadership experience in debt collections, financial services, within a regulated industry.
  
• Proven track record in driving revenue growth, managing P&L, and leading strategic business initiatives.
  
• Strong experience in new client acquisition and key account management, particularly engaging with senior/executive-level stakeholders.
  
• Demonstrated familiarity with leveraging technology to enhance collections processes; experience with fintech platforms is a plus.
  
• Excellent communication and negotiation skills, with the ability to present complex data and strategic insights to CXOs and senior management.
  
  

Key Competencies:

• Strategic Thinking: Able to balance long-term vision with short-term operational goals.
  
• Leadership: Proven ability to inspire, mentor, and manage high-performing teams.
  
• Client-Centric: Commitment to delivering exceptional customer experiences and building lasting partnerships.
  
• Analytical Mindset: Proficient in using data analytics to drive informed decision-making.
  
• Collaborative: Skilled in working with cross-functional teams and diverse stakeholders.
  
• Adaptability: Resilient in a fast-paced, rapidly evolving fintech environment.