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Learner Experience Manager (Australia)

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

Role Overview

We are seeking a Learner Experience Manager / Student Success Manager to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators.

Key Responsibilities

  • Act as the primary point of contact for learners from onboarding through course completion
  • Conduct 1:1 and group learner support sessions across multiple time zones
  • Guide learners in structuring study plans and managing progress toward completion
  • Identify and address learning or engagement challenges early, offering practical solutions
  • Maintain clear and responsive communication via email, chat, and video calls
  • Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met
  • Monitor learner performance and engagement using tracking tools and reports
  • Collect and analyse learner feedback to recommend process improvements
  • Provide alumni support and foster a sense of community among past participants

Requirements

  • Relevant Bachelor’s degree or equivalent experience
  • Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments
  • Demonstrated ability to build rapport and communicate effectively with diverse learner groups
  • Strong organisational and administrative skills, with attention to detail
  • Experience facilitating online sessions or coaching learners (preferred)
  • Familiarity with digital education platforms and online learning environments
  • Empathetic, proactive, and able to handle sensitive information with professionalism
  • A strong sense of accountability and ownership of learner outcomes

Benefits

  • Fully remote role with flexible working environment
  • Collaborative, people-centred performance culture
  • Opportunity to contribute to meaningful learner outcomes in a growing digital education sector
  • Professional growth within a purpose-driven Employer Group

Our Recruitment Process

The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit.

  1. Application Submission: Complete the online form and answer brief application questions.
  2. Initial Screening: Applications are reviewed for role alignment; successful candidates move to the longlist.
  3. Video Interview Stage: You’ll record short responses to 3–4 role-specific questions.
  4. Live Interviews: Shortlisted candidates attend first-round interviews (and, if applicable, further rounds).
  5. Final Shortlist & Verification: Reference and background checks are completed.
  6. Offer & Contracting: Successful candidates receive formal offers and contract documents.
  7. Pre-boarding & Onboarding: Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.

Throughout every stage, we value clear communication, respectful engagement, and timely feedback.

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What this application asks

workable

First name, Last name, Email, Headline, Phone, Address, Photo, WhatsApp Number (use country code starting with +), Education, Experience, Summary, Resume, Cover letter, Salary Expectations, expressed in your local currency, indicated per annum., Notice Period / Availability to take on this opportunity if you are successful., How many hours are you available to commit to a new role (keep in mind that this question does not reflect the role's capacity - please see advert for details), This process may require the submission of a short video interview, likely as a first round. This is a critically important part of our standard hiring processes., In which country do you intend to work (where you have working rights)? Note that the employer cannot provide sponsorship to any candidate who does not have working rights via residency or an appropriate visa., What are your work preferences from the list below? (Note that this does not guarantee that the employer will be able to accommodate)

  • Do you have at least 3 years’ experience in student or learner success, customer success, or education support? yes / no
  • Have you worked in an EdTech or digital learning environment before? yes / no
  • Are you comfortable facilitating group sessions online across multiple time zones? yes / no
  • Do you have experience using CRM or learner management systems to track progress? yes / no
  • How do you typically support learners who are at risk of disengagement? yes / no
  • Are you available to work remotely and manage communication across different time zones? yes / no
  • Are you comfortable handling confidential learner data and communications? yes / no
  • What interests you most about supporting learners in their professional development journeys? written answer
  • Our hiring member for this role is FourthRev (www.fourthrev.com).  Are you comfortable with sharing your application and details with them accordingly via this application? yes / no

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