Learning Academy Director

Job Type: Full-Time (Hybrid)
Job Field: Learning and Development / Technology

About the Role

Crown Interactive is seeking a Learning Academy Director to build and lead its technology training and certification platform. The role focuses on expanding customer adoption, developing certified implementation professionals, and generating sustainable training revenue.

Key Responsibilities

• Define the Academy’s programmes, pricing, revenue model, and annual operating plan.
• Develop training programmes aligned with business growth and customer needs.
• Build partnerships with institutions and industry partners.
• Create curricula, assessments, certification standards, and recertification processes.
• Coordinate instructors, learning platforms, training schedules, and delivery logistics.
• Monitor completion rates, pass rates, learner satisfaction, and training outcomes.
• Measure training impact on product adoption and implementation quality.
• Build a network of certified implementers, administrators, and support professionals.
• Collaborate with technical, marketing, business, and regional operations teams.
• Manage Academy resources, quality standards, and certification decisions.

Requirements

• Relevant degree; professional learning or training qualifications are an advantage.
• Strong understanding of adult learning, assessment, certification, and digital learning platforms.
• Senior-level experience in learning and development, professional certification, technology enablement, or capability development.
• Experience managing commercial training programmes and quality standards.
• Ability to build partner and instructor networks and measure learning impact.
• Strong strategic leadership, commercial awareness, programme management, and stakeholder engagement skills.
• Excellent communication, decision-making, team leadership, and risk management capabilities.

How to Apply

Send your CV to recruitment@cicod.com using Learning Academy Director as the email subject.