Learning And Development Supervisor

Purpose of the job

Deliver and administer functional and non-functional training courses, as well as design and develop all developmental activities for relevant accounts.

Duties and responsibilities

• Conduct training sessions as part of the functional training plan.
• Evaluate the new hires in the induction through different assessments and role plays.
• Ensure regular updates to the materials.
• Design and conduct training sessions according to new products/services offering and promotions, including their reflections on the customer interface systems.
• Conduct regular refresher sessions to cover the gaps and areas of enhancement.
• Design and conduct training sessions for soft skills.
• Ensure standard quality checks of training delivery and administration as per the department's policies.
• Assist in the administration of training programs.
• Ensure consistent information and skill delivery in all training activities provided to employees.
• Keep training material updated with new products and services or any other related changes.
• Issue activities and progress reports to document work processes.
• Revise all sources of information to ensure updated data collection and knowledge.
• Design and implement functional academies with their related structure and content.
• Work on RFPs and review suppliers' proposals.
• Handle supplier relations and related logistics.
• Develop all related forms and communication templates; handle branding of materials, logos, and events when needed.
• Communicate and interface with interns, mentors, and internal trainees.
• Handle all supplier-related communications and logistics such as stationery, payment, pre- and post-course actions.
• Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
• Track the training budget versus expenses for the concerned departments.
• Develop channels to stay connected with employees and assess potential needs.

Job specification

Education

• Bachelor's degree in telecom/communications engineering or business informatics.
• Certificate or diploma in HR or training is preferred; or previous training experience.

Experience

• Minimum 5 years of experience, 3 of which in a similar field in a corporate environment.
• Good knowledge of training providers in Egypt and the Middle East.
• Good knowledge of learning and development tools and processes.
• Strong knowledge of all technical operations within a telecom operator (mobile networks, GSM, LTE, VoIP, IT).

Skills and abilities

• Fluent English, both spoken and written.
• Excellent computer working skills.
• Good internet searching and presentation skills.
• Flexible and able to learn and apply new knowledge.
• Result oriented with an ability to meet tight deadlines.
• Very strong communication skills and able to work within a team.
• Planning and organizing skills.
• Customer and quality oriented.
• Creative thinking and analytical skills.

At Orange, only your skills matter.

Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.

Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.