Learning and Development Trainer
Description
HUSTLE IN BGC, LUNCH IS ON US!
Free lunch every day, plus extra treats to help you grow, earn, and save more!
Awesome perks await in #WeAreTGT!
Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
Vibrant City Location: Work in BGC, Taguig (Day Shift!)
Ideal Candidate Profile
What You'll Bring (Experience)
At least 3 years of experience in corporate training and/or facilitation.
Background in IT Service Delivery, Information Technology, or Customer Service is preferred.
Strong ability to understand and explain technical concepts.
Knowledge of Microsoft 365, Active Directory, and basic Networking is a plus.
Excellent presentation, communication, interpersonal, and instructional design skills.
Familiarity with tools such as Loom, iorad, or other content creation platforms is an advantage.
Strong ability to build rapport and create a positive learning environment.
Demonstrates ownership, accountability, flexibility, and strong work ethic.
Good time management and organizational skills.
Willing to work shifting schedules and across multiple company sites, when required.
About You (Soft Skills)
Works well both independently and as part of a team
Highly detail-oriented with strong accuracy in all tasks
Excellent time management; proficient in Word and Excel
Able to thrive under pressure and meet deadlines in a fast-paced setting
Strong communication skills — fluent in written and spoken English
Great at problem-solving, analysis, and research
Your Impact Starts Here
Learning Program Design & Development
Design, develop, and improve training programs for technical skills, soft skills, and professional development.
Create training materials, presentations, instructional guides, job aids, videos, assessments, and onboarding resources.
Review existing programs and update content, learning activities, and delivery methods to improve effectiveness.
Maintain accurate and updated training materials through proper documentation and version control.
Training Delivery & Facilitation
Deliver technical and soft skills training through instructor-led sessions, virtual classes, workshops, and self-paced learning.
Facilitate training on IT products, software applications, Microsoft 365, networking, IT support, communication, customer service, teamwork, and problem-solving.
Use interactive learning methods, including demonstrations, role-playing, group exercises, and practical activities.
Adapt training approaches to different audiences, skill levels, and learning needs while maintaining an engaging learning environment.
Training Assessment & Continuous Improvement
Conduct training needs assessments and identify technical and soft skills gaps with Training, Operations, and client stakeholders.
Develop learning interventions aligned with employee development needs and business objectives.
Evaluate training effectiveness through assessments, learner feedback, and post-training performance.
Recommend and implement improvements based on learning results, feedback, and operational requirements.
Collaboration & Team Support
Partner with Training, Operations, and clients to align learning programs with business and performance needs.
Support employee onboarding, knowledge transfer, and other learning and development initiatives.
Contribute to training standards, best practices, and continuous improvement projects.
ABOUT US @ TGT GLOBAL
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.