Learning & Development Content Design Lead

This role ensures the strategic, high-quality development of learning content, leading teams and collaborating across the organisation to drive impactful learning experiences.

The role combines expertise in instructional design with creative content development, leveraging AI tools to deliver engaging digital learning experiences. This position is pivotal in driving the development of e-learning programs across the Group, providing essential resources for content design and enabling the scaling of learning solutions across regions globally.

Key Responsibilities:

Learning Content Development: Design engaging courses and learning paths using user-centred design principles.

AI-Enhanced Content Production: Use AI tools to generate original content, FAQs, and metadata for accessibility.

Stakeholder Engagement: Work with SMEs and L&D specialists to co-create blended and e-learning solutions.

Content Maintenance & Quality Assurance: Oversee content lifecycle, edit for clarity, and ensure alignment with brand standards.

Multimedia Content Creation: Create instructional design experiences using tools like Articulate and Synthesis (videos, interactive modules).

Integrate into the L&D module

Continuous Improvement: Apply data-driven insights and learner feedback to refine content.

eLearning & virtual classroom production

• Conduct Acceptance test for new e-learning modules
• Produce, modify and upload e-learning content in the LMS Platform
• Virtual classrooms: prepare surveys, upload replays, and analyze participation data

Qualification Requirement:

• MBA – Must Have
• Any Undergraduate
• 5-7 years of work experience

Technical Skills:

• Proficiency in Articulate tools (Storyline, Rise)
• Mastery of Articulate Storyline 360 is a considerable asset.
• Knowledge of SCORM and LMS standards
• Degree in instructional design, multimedia, or equivalent

Soft Skills:

• Collaboration
• Customer Experience
• Curiosity
• Attention to detail
• Developing Oneself

Equality, Diversity & Inclusion

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.