Learning & Development Director

Job Summary

The Learning & Development Director is responsible for leading all learning and development functions at Heart of Texas Goodwill Industries. Working under the direction of the VP, People Services, this position manages the design, delivery, and continuous improvement of employee development programs across instructor-led and online formats. The Director oversees the GoodwillU learning management system, manages vendor and strategic partnerships, and collaborates with department leaders and subject matter experts to build a culture of continuous learning aligned with Goodwill’s mission, values, and organizational goals.

Key Responsibilities

The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.

Learning Strategy & Program Management

• Leads the design, development, and delivery of learning programs in both instructor-led and online formats, including leadership development, compliance, safety, management, and soft skills training.
• Oversees the management and instructional needs of the LEAD program in partnership with the VP, People Services.
• Evaluates the effectiveness of learning content and resources on a routine basis and recommends improvements to support departmental and organizational goals.
• Collaborates with subject matter experts across all divisions to ensure learning content remains current, relevant, and aligned with operational needs.
• Supports instructional design efforts and partners with SMEs to develop training materials for all divisions.

Learning Management System & Technology

• Oversees ongoing maintenance and administration of GoodwillU, including curriculum management, completion tracking, reporting, and distribution of announcements and resources.
• Manages LMS vendor relationships and evaluates platform enhancements to improve the employee learning experience.
• Ensures documentation, reporting, and course creation activities reflect HOT Goodwill’s learning culture and organizational standards.
• Coordinates facility scheduling and end-user communication related to learning activities.

Stakeholder Engagement & Coaching

• Coaches department heads and managers on development pathways and opportunities through routine meetings and consultations.
• Serves as a resource to staff and leadership on available development tools, programs, and external learning opportunities.
• Manages strategic vendor partnerships that enhance employee development (e.g., Mental Health First Aid, external training providers).
• Represents HOT Goodwill in the community in a professional manner consistent with the organization’s mission and values.

Organizational Effectiveness

• Promotes a team environment that fosters learning, growth, and participatory engagement across the organization.
• Ensures departmental equity and full compliance with all company policies and procedures.
• Maintains strict confidentiality in all aspects of work.
• Attends all required trainings and professional development activities.

Supervisory Duties

This position carries full supervisory authority over designated Learning & Development staff, including responsibility for recruiting, hiring, onboarding, scheduling, performance evaluation, and corrective action. Additional supervisory duties include:

• Recommends merit increases and changes to employee job status, including promotions, reassignments, and separations.
• Conducts performance evaluations and performance improvement plans for direct reports.
• Observes training sessions and provides structured, constructive feedback to L&D staff.
• Ensures all staff have completed applicable training checklists.