Learning & Development Manager
- Compilation and updating of the requisite training manuals and tools per field
- Updating the Premium Master Training Attendance List and records for all trainings i.e. Fire, First Aid, Ennismore Learning.
- Updating of personal training history files of all employees
- Is familiar with Training Guidelines and People & Culture Policy issued by the Regional Head Office and ensures that they are applied accordingly.
- Updating Intern files and sending offer letters to Interns, tracking on boarding and final issuing of Certificates.
- Managing Room Bookings for trainings planned and preparing of BEO's when required.
- Responsible for preparation of all Training and recognition certificates.
- Ensuring that booked training rooms are set up as per requirements of the respective trainings.
- Create Printed and instructional materials to be used in training.
- Following up on nomination lists to ensure departments nominate Colleagues.
- Managing Training Attendance and nominations using Learning management system.
- Maintain soft copy and hard copy files of all training related documents and ensure that these files are up to date
- Facilitate training sessions
- Prepare poster and arrangements for CSR activities in the hotel and maintain the records of the Events including required Purchase Orders.
- Managing Tracking of cross training/ cross exposure and preparing certificates.
- Implement and evaluate training practices to maximize efficiency and effectiveness.
- Preparing Training Certificates for All Rixos Trainings.
- Conduct 3 audits per week for the departments to check the quality of the briefings being conducted and give feedback.
- Conduct IFH trainings for Restaurant Reservations, Spa, Sales and Operators when reports are released.
- Conduct Show around when New Hire Orientation is being conducted for Hotel within the week.
Education: Bachelor’s degree in:
- Human Resources
- Hospitality / Hotel Management
- Business Administration
Training certification: A Certified Trainer / Train-the-Trainer qualification, particularly by international hotel brands.
- 2–5 years of experience L&D experience
- Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable.
- Hotel experience: Experience in hotel operations strongly preferred, especially 5-star hotels.
- English: Strong spoken and written English.
- Important skills: Training Needs Analysis (TNA), presentation/facilitation, training evaluation, communication, Excel/PowerPoint/Word, and working with multicultural teams.