Learning & Development Manager

• Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting, and assist in shaping the Hotel Training Plan.
• Implement and facilitate the Hotel Training Plan, ensuring alignment with the hotel's strategic goals.
• Monitor and follow up on all training activities, both on-the-job and off-the-job, ensuring timely submission of reports.
• Ensure mandatory corporate training for the properties is assigned, conducted, and completed.
• Maintain 100% compliance with the employee on boarding program, including colleagues, orientation, in accordance with hotel training standards and brand promises.
• Coordinate and deliver training programs from internal and external providers.
• Use of online and e-learning tools, ensuring adherence to approval processes and tracking of registrations and completions.
• Develop and execute quality introductory and ongoing departmental training plans; provide coaching, guidance, and support to leaders at all levels.
• Manage the Accor HERO Learning Portal, ensuring colleague completion of required training.
• Evaluate the effectiveness of cross-training initiatives and explore opportunities for property training.
• Measure and assess feedback on learning experiences and their impact on sustainable change.
• Ensure all employees are proficient in using HERO.
• Create and present quarterly reports using HERO.
• Forge relationships with industry associations and external training providers.
• Ensure compliance with local statutory learning and development requirements
• Deliver various training and development programs, including Onboarding, Brand Immersion, Service Culture, ACCOR Global Leadership Programs, Train the Trainer, Heartist, and Diversity, Equity & Inclusion.
• Support and develop departmental trainers as needed.
• Design and implement effective processes and tools for learning evaluation and reporting.
• Maintain an ongoing Training Calendar to maximize learning resources and opportunities.
• Serve as a Brand Ambassador, offering engaging service and support to colleagues daily.
• Conduct annual Learning Needs Analysis with departments to inform budgeting and develop the L&D strategy for the following year.
• Create monthly, quarterly, and yearly training plans to ensure consistent and structured delivery.
• Ensure effective engagement with educational institutions for internship programs.
• Partner with departments to identify and address internship needs.
• Utilize multiple digital communication channels proactively and creatively to enhance employee communication.
• Contribute to the monthly newsletter by spotlighting colleagues and highlighting achievements.
• Prepare presentation decks for town halls and employee notice boards.

• Good command of verbal & written skills in English
• Degree or Diploma in Hospitality Management preferred.
• Proven experience in training and facilitation, development of training material, and experience in digital learning
• Relevant experience in the hospitality industry.
• Demonstrated ability to use digital communication tools and learning methodologies effectively.
• Proactive, accountable, and self-motivated with a strong drive for employee engagement.

Your team and working environment:
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Only Turkish or candidates which able to communicate in Turkish will be hired.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.