Learning & Development Manager SEA

Job Responsibilities:

• Partner with Department Heads and line managers to identify performance gaps, training requirements, and business challenges, and recommend appropriate learning solutions.
• Conduct training needs analysis, including data collection, gap analysis, and performance assessments and training strategy
• Manage end-to-end Learning & Development activities, from employee orientation programmes to the coordination and facilitation of corporate and customer service training sessions.
• Design, develop training content and facilitate, and deliver training workshops in English, Mandarin, and Cantonese to support diverse learning needs.
• Support leadership workshops and activities (as needed)
• Work closely with the Corporate L&D team to implement and deploy all core training initiatives across the organisation.
• Develop and maintain the annual training calendar, ensuring alignment with business priorities.
• Track, monitor, and evaluate staff training participation and programme effectiveness.
• Prepare and manage training budgets, including forecasting, cost tracking, and assessment of return on investment.
• Compile and analyse training metrics and statistics for management reporting and policy review.
• Recruit, develop, and assess trainees in line with established training plans and competency frameworks.
• Stay updated on industry trends and best practices in training and development within industry standards.
• Manage Learning Management System and ensure compliance and governance.
• Manage Employee Survey and Staff engagement activities

Job Requirements:

• Degree in Human Resources, Training & Development, or a related discipline.
• At least 5–8 years of hands-on experience in Learning & Development within the hospitality or service sector.
• Familiarity with training administration systems, processes, and government-funded training or grant schemes.
• Strong communication, interpersonal, and presentation capabilities.
• Highly organised with the ability to manage multiple priorities and tasks effectively.
• Customer-focused mindset with the ability to engage and collaborate with internal stakeholders.
• Confident communicator, comfortable interacting with all levels of management.
• Strong project management skills with a structured and detail-oriented approach.
• Resourceful, detail-conscious, and financially savvy.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Exposure to personality profiling and assessment or selection tools would be an added advantage.