Learning Experience Designer

Hybrid, on-site 3x per week in the Tampa office

Purpose

Build and deliver engaging learning experiences across CERTUS: roughly 70% instructional design and 30% learning operations. Bring disciplined production, quality assurance, and content operations to keep programs accurate, current, and on schedule as CERTUS grows.

Key Contributions

• Build and deliver assigned courses, programs, and onboarding modules aligned to department priorities and standards.
• Apply instructional design and gamification techniques to create interactive, high-retention content.
• Perform quality assurance on all learning assets before publication.
• Maintain documentation, source files, and version control for all assigned work.
• Escalate blocked or at-risk deliverables within 2 business days.
• Partner with SMEs on targeted learning solutions, including career pathway and certification content.
• Format learning data for Manager review and integrate vendor content into the LMS as directed.
• Prepare cohort materials and partner with Communications to promote learning programs.
• Learning operations (30%): Manage the Certus Academy inbox and respond within 1 business day; handle routine LMS administration, training logistics, recurring communications, and Learner of the Month recognition.

Success Metrics

Targets are set for an early-career designer and rise as independence grows.

• Learning adoption: = 85% of assigned builds published on the deadlines in the project brief.
• Leadership development: = 90% of leadership program materials approved without major revision.
• LMS utilization: = 80% of LMS builds function correctly on first publish.
• Documentation: source files and version history maintained to standard on = 90% of projects.
• Program ROI: impact-reporting documentation provided for 100% of assigned programs.
• Engagement: = 90% positive learner feedback on Designer-built content.
• Learning operations: 100% of inquiries acknowledged within 1 business day, with resolution or a follow-up timeline; admin requests resolved or escalated within 2 business days; recurring communications posted on schedule.

Growth Impact

• Expands Learning capacity so content, LMS operations, and learner support stay reliable as CERTUS grows.
• Reduces quality risk through disciplined QA, documentation, and design standards.
• Keeps onboarding, technical pathways, and learner recognition current and on schedule.
• Builds CERTUS instructional design bench strength.

Dependencies

The Designer owns execution and quality. Listed partners own required inputs. Partner input gaps or delays are documented and escalated within 2 business days to prevent missed deadlines.

• Learning Experience Manager: documented project briefs with priorities and deadlines, design direction and standards, review and approval turnaround, and escalation decisions.
• Subject Matter Experts: accurate content, timely reviews, and sign-off on technical accuracy. The Designer owns the build; SMEs own the truth of the content.
• Operations and Field Leaders: learner rosters and eligibility, schedule coordination, and protected time for learners to complete training.
• Human Resources: accurate team member data feeding onboarding assignments, new hire start dates, and org changes that drive enrollments.
• Marketing: brand guidelines, templates, and visual standards.
• Communications: posts L&D messages to company Teams channels. L&D emails learners directly from the Certus Academy inbox and maintains the Gateway L&D pages.
• Technology and Vendors: LMS availability, system access and permissions, and vendor content files and licensing.