Learning Experience Designer
About IHI
At Innovative Hematology (IHI), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and holistic care to patients with bleeding, clotting and other hematologic disorders, and to their families.
What You Will Do
The Learning Experience Designer is responsible for supporting the journey mapping, technical development, implementation, maintenance, and evaluation of education programs through learning systems, e-learning tools, virtual platforms, and education resource infrastructure. This role partners closely with the Organization & Talent Development Program Manager, Medical Education Program Manager, clinical leaders, education committee members, subject matter experts, quality, and other stakeholders to ensure education materials are professionally designed, accessible, organized, accurately assigned, tracked, and aligned across education platforms.
This position focuses on the learner design, technical and systems-based components of education, including LMS administration and e-authoring module development, MS Teams education events, education reporting, version control, resource organization, and learner experience support. The role ensures educational content is delivered in a consistent, professional, user-friendly format while supporting compliance, competency tracking, and continuous improvement of the organization’s education infrastructure. Through continuous improvement this position applies adult learning principles, data driven insights, and technology-enabled solutions to enhance how education is delivered and experienced.
The Opportunity
- Support enterprise learning and specifically, the Organizational & Talent Development Program Manager and Medical Education Program Manager in the development, implementation, and maintenance of education programs, including new hire orientation, annual competencies, skills validation, in-service education, and continuing education activities.
- Build, format, publish, assign, and maintain education modules within HealthStream or other learning management systems, including courses, quizzes, attestations, competencies, evaluations, and required learning assignments.
- Develop and maintain e-learning content using instructional design techniques and e-authoring tools such as iSpring to convert approved PowerPoint presentations and SME-developed content into professional, interactive, learner-friendly modules.
- Partner with the Organizational & Talent Development Program Manager, Medical Education Program Manager and subject matter experts to ensure education modules are complete, clearly formatted, accessible, and aligned with approved learning objectives, competency requirements, and organizational standards.
- Support annual competency and new hire education workflows by building assignments, tracking completion, generating reports, maintaining documentation, and assisting with follow-up on incomplete or overdue education.
- Maintain accurate education records and reporting, including completion reports, attendance records, competency tracking, certification documentation, and other education-related metrics as assigned.
- Support Teams Education events and virtual learning activities, including meeting setup, calendar invitations, registration support, attendance tracking, presenter preparation, recording coordination, post-event materials, and basic technology troubleshooting.
- Assist with internal and external education events, including but not limited to IHIEd, Grand Rounds, professional association conferences, HoII, webinars, workshops, and other education-related initiatives.
- Maintain organized education resource libraries within approved systems, including naming conventions, version control, folder structure, archived materials, current-state resources, templates, and standardized formatting.
- Serves as the primary technical expert that Supports alignment between HealthStream, HemeWork/SharePoint, Teams, and other education repositories to ensure staff can easily locate current and approved education materials. Collaborate with IT, clinical leadership, quality, education committee members, and other stakeholders to troubleshoot education technology needs and as needed, support successful implementation of new education tools or processes.
- Create and maintain education project trackers, calendars, dashboards, and status reports to support planning, prioritization, accountability, and timely completion of education updates.
- Assist with formatting and professional presentation design for education materials, including PowerPoints, handouts, guides, tip sheets, newsletters, learner instructions, and other printed or electronic materials.
- Provide learner and staff support related to the learner journey, education technology access, module completion issues, assignment questions, event links, recordings, and other education system needs.
- Monitor and evaluate the learner experience within education platforms and recommend improvements to module design, system organization, accessibility, usability, and reporting processes.
- Support continuous improvement efforts related to education standardization, system efficiency, learner engagement, education tracking, and reduction of duplicative or outdated materials.
- Assist with special projects related to education systems, learning technologies, or organizational education infrastructure.
- Support education-related communications, newsletters, announcements, and resource updates as assigned.
- Participate in committees, workgroups, or process improvement initiatives related to staff education, learning systems, and competency management.
This position is designed to be a hybrid role, splitting time between the IHI office in Indianapolis, IN and home. Only candidates residing in the Indianapolis metropolitan and surrounding area will be considered.
Requirements
- Education
- Bachelor’s degree in education, instructional design, healthcare administration, information systems, communications, business, or related field, required.
- Experience
- Minimum two (2) years of experience supporting learning systems, education technology, training coordination, instructional design, administrative education workflows, or related work, required. Experience in a healthcare setting.
- Experience with HealthStream, iSpring, Microsoft Teams, SharePoint, learning management systems, e-learning development, education reporting, or competency tracking preferred.
- Valid driver’s license and insured automobile required
- All IHI employees are expected to enable multi-factor authentication via their personal smart phone/smart device in order to access IHI systems as a requirement of the role.
Benefits
IHI is a not-for-profit program based in Indianapolis and offers a competitive salary and benefit package.
IHI is the only federally designated comprehensive hemophilia program in Indiana, and serves the entire state through services available in Indianapolis and at outreach clinics.
IHI is a leader in hemophilia care, education and clinical research and has a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services.
IHI participates in national and international clinical research, including new infusion products and therapies, investigation of long-term outcomes, and the impact of associated conditions. The IHI research program provides patients access to new therapies, and an opportunity to improve care. Our center has more than 50 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis and more.
Innovative Hematology, Inc. is an Equal Opportunity Employer.
Skills
As published by workable · 28 questions · 2 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Education, Experience, Resume, Cover letter
Short answers (14)
- What is your desired salary?
- How did you find out about this position? If an employee referral, please list their name.
- Have you ever been discharged from a job? If yes, please explain.
- If specified in the job posting, do you possess a valid driver's license and insured automobile? If this is not specified in the job posting, please list "N/A".
- As listed in the job posting, all IHI employees are expected to enable multi-factor authentication via their personal smart phone/smart device in order to access IHI systems as a requirement of the role. Please initial below to indicate your understanding.
- Innovative Hematology, Inc. is an equal opportunity employer. Employment opportunity and position advancement shall extend to all people without regard to sex, race, color, religion, sexual orientation, disability, age, national origin, ancestry, military status, or any other legally-protected category. This policy includes, but is not limited to, employment, promotion, demotion, transfer, recruitment, recruitment advertising, lay-off, termination, rates of pay, other forms of compensation, and selection for training. Please initial below to indicate your understanding.
- Innovative Hematology, Inc. participates in the federal E-Verify program. All new employees must successfully pass an E-Verify Check. For more information about E-Verify, visit: www.e-verify.gov. Please initial below to indicate your understanding.
- Please share your current or most recent salary.
- I certify that all the information given by me on this Application or in supplemental form is true and correct to the best of my knowledge and belief. I further understand that false or misleading statements on this Application or supplemental forms are sufficient cause for my dismissal if I am hired. Please initial below to indicate your understanding.
- I acknowledge, agree, and understand that if any of the information is found to be false, it is grounds for disqualification or immediate dismissal. I hereby give permission to IHI or its affiliates to consult with previous employers, educational institutions, references and with other sources such as government databases (i.e. HHS/OIG/GSA) to verify the information contained within this application or provided by me on supplemental documents to learn of my ability and work history, and I authorize any such organizations or individuals to provide the requested information. I hereby release my previous employer, acquaintances and all other sources providing information to IHI or its affiliates, from all liability for any damage whatsoever resulting from issuing information concerning me. I also agree to release IHI or its affiliates from any claims I may have arising from their requests for information related to this application. Please initial below to indicate your understanding.
- I acknowledge, agree, and understand that none of IHI's or its affiliates' practices or policies are to be construed as imposing any binding obligations on IHI, and that they are subject to change or deletion at any time by IHI or its affiliates in its sole discretion. Please initial below to indicate your understanding.
- I acknowledge, agree, and understand that IHI or its affiliates reserves the right to require tests for alcohol or drugs during the course of my employment, consistent with applicable law, including but not limited to the Americans with Disabilities Act. I authorize any health care professional or testing facility who performs such an examination or who has other information concerning my test results to release such information to IHI or its affiliates and that drug test results with a positive outcome for any illegal substance will result in disciplinary action, up to and including termination of employment. Please initial below to indicate your understanding.
- I acknowledge, agree, and understand that should I be employed by IHI or its affiliates my employment is "at will", meaning that either party may end or terminate the relationship at any time for any reason, with or without notice or cause. There is no promise or guarantee of employment or that my employment will continue for any specific period of time. Any verbal discussions about my employment by IHI representatives are not binding upon IHI or its affiliates. My eligibility for specific terms and conditions of employment must be confirmed in writing by a duly authorized IHI representative. Please initial below to indicate your understanding.
- I acknowledge, agree, and understand that any offer of employment I may receive is conditioned on me successfully passing, to IHI's satisfaction, IHI's background check (including, but not limited to, criminal and civil) as well as any applicable fit-for position or other tests that IHI or its affiliates requires for the position I am seeking. Please initial below to indicate your understanding.
Pick from a list (12)
- What is your highest level of completed education?
- Do you have any professional licensures or certifications?
- Have you ever had action taken against your professional license? (If you do not have a professional license, write "no").
- Have you previously worked for IHI or affiliates or held contract employment for IHI?
- Are you 18 years of age or older?
- Have you served in the United States military? If so, please list branch and dates of service. If no, please enter "N/A"
- Can you perform the essential functions of this job without accommodations?
- Are you the parent or legal guardian of a minor (under the age of 18) that is currently or was a patient of IHI or its affiliates within the last five (5) years?
- Are you a current or former, within the last five (5) years, patient of IHI or its affiliates?
- Do you have any relatives who are currently employed by, or who worked in the past five (5) years for IHI or its affiliates?
- Are any relatives of yours (whether members of your immediate family or not) physicians that (1) are employed by IHI or its affiliates, (2) refer patients to IHI or its affiliates, or (3) are otherwise affiliated with IHI?
- Are you legally eligible for employment in the United States?
Written answers (2)
- If yes on the question above, please list licenses, issue date, and expiration date (if applicable). If no licenses or certifications, please enter "N/A"
- Please provide starting and ending salary for each role you have worked within the past 10 years.