Learning Operations Manager
Industry: Training & Education
Employment Type: Full-time
Salary: $8,000 – $8,500/month
Location: Jurong East
Key Responsibilities
- Lead day-to-day operations across training centres and satellite locations, ensuring smooth, safe and reliable delivery.
- Oversee learner admissions, enrolment, records, attendance and administrative processes.
- Manage funding and claims operations, ensuring accurate documentation, timely submissions and proper reconciliation.
- Coordinate trainers, facilities, equipment, learning resources, IT support and assessment administration.
- Drive quality assurance, SOP governance, audit readiness and compliance requirements.
- Lead and develop the Learning Operations & Governance team, fostering accountability and service excellence.
- Identify operational gaps and implement process improvements, digitalisation and automation initiatives.
Requirements
- Strong experience in training operations, learning administration, quality assurance or governance.
- Good understanding of funding, claims, compliance and audit processes.
- Strong organisational, analytical and problem-solving skills with the ability to manage multiple workflows.
- Experience in SOPs, process improvement, dashboards and operational reporting.
- Strong leadership, communication and stakeholder management skills.
- Proactive and accountable, with a focus on operational excellence and continuous improvement.
Talents@Work Pte Ltd (21C0501)
Tan Jin Kai (R23115830)