LEARNING OPERATIONS SPECIALIST (48178)

Are you looking for a challenging opportunity in the field of Learning Management? City Electric Supply (CES) offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. Benefits include medical, dental, and vision insurance, profit sharing, paid time off, and internal growth opportunities.

About City Electric Supply

CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.

Summary

This position is responsible for administering employee training through the Learning Management System (LMS), including testing and posting new content, troubleshooting administrative and user technical issues, ensuring accurate audience assignments, documenting processes, and developing reports and queries for a variety of internal needs.

Essential Job Functions

• Day-to-day management of LMS, including implementation, content management and support of LMS policies and practices.
• Perform both routine and ad-hoc data analysis, including arranging data into meaningful conclusions using charts, graphs, pivot tables.
• Prepare accurate and consistent reporting for business owners.
• Research and resolve LMS functionality issues.
• Make recommendations to improve content management, workflow processes, and user experience.
• Understand and articulate technical requirements to business stakeholders.
• Perform scheduled check-ins with management on training activity.
• Facilitate learning management system (LMS) training.
• Understanding of instructional design principles and the ADDIE process.
• Collect and review training records for completion and accuracy.
• Enroll learners in courses and record learning events with the highest levels of accuracy.
• Demonstrate excellent detail orientation, critical thinking and analytical skills.
• Meet deadlines and adapt quickly to a rapidly changing environment.
• Develop and maintain positive relations with customers, coworkers and supervisors.