Learning Program Manager 3

An Account Lead’s primary outputs include:

• Act as the “connector” between client, internal teams and partners
• Act as primary liaison with client upper management and maintain positive working relationships to understand customer’s goals, objectives, and direction
• Communicates alignment between projects and account or client-level initiatives, proactively identifies opportunities
• Demonstrate a holistic understanding of and ability to articulate GP's profile, offerings, and value proposition for all GP operating groups
• Proactively develop or supports the development of creative performance solution proposals based on a thorough understanding of customers’ business processes
• Act as an escalation point for all project related issues and undertake aggressive measures to aid and assist in problem resolution
• Provides leadership and motivation to the delivery team to ensure that the client's needs are met
• Partner with a project manager to keep the project team, management and operations informed of project schedules, budget, scope and project risks and takes efforts to manage and minimize project risks
• Effectively manage multiple priorities
• Lead and facilitate meetings with internal resources and client meetings
• Work with subject matter experts to support deliverables

Essential Duties and Responsibilities

• Clearly and concisely articulate project or program structure and goals
• Cultivate and nurture new and existing client relationships with the account
• Communicate understanding of the programs and projects
• Upon client intake request, draft preliminary budget range, document client’s expectation for timing and estimate project resource needs
• Ensure project milestones are met and deliverables are on time, on/under budget and meet/exceed client expectations
• Maintain visibility to projects and forecast financials as well as obstacles
• Helps prepare the project team for internal and external team meetings and presentations
• Lend ad-hoc support to various project teams, as necessary, during project implementation

• Report feedback, concerns, comments and questions from the client to the project team

• Travel to and work in the company’s office to attend meetings or travel to the client’s office for meetings

• Travel to support off-site events that the team has created content for

• Continuous education regarding learning and development industry trends

Experience

• Working in the automotive industry, working with dealerships and the Field organization are a plus
• Working directly with multiple clients for more than 2 years required
• Working with project teams to complete projects daily
• Bachelor’s Degree in related discipline preferred
• Microsoft Office Suite including MS Teams, Excel, PowerPoint, Word and SharePoint required