Learning Support Co-Ordinator

Learning Support Co-Ordinator
Capability & Inclusion | SCC - Full-time 76 hours PFN - Head Office - Epping - 2 days WFH.

Help people learn, grow and thrive!

Are you passionate about Learning & Development and creating great learning experiences? Do you enjoy bringing people, systems and processes together to make learning accessible, engaging and effective?

At SCC, we believe a skilled, supported and confident workforce is essential to delivering high-quality, person-centred care. We’re looking for a proactive and organised Learning Support Co-Ordinator to join our Capability & Inclusion team and help bring this commitment to life.

This is an opportunity for an L&D professional who enjoys working behind the scenes to make a meaningful difference supporting learning programs, maintaining learning systems and helping employees and leaders access the development they need to succeed.

What you’ll be doing

Working closely with our Capability & Inclusion team and stakeholders across SCC, you’ll play an important role in keeping our learning activities, systems and initiatives running smoothly.

Your responsibilities will include:

• Supporting learning systems: Administer and maintain our Learning Management System (LMS), ensuring learning records, compliance data and reports are accurate and up to date.
• Coordinating learning experiences: Organise training sessions, calendars, facilitators, venues, resources and external training providers.
• Enabling learning access: Respond to learning enquiries, troubleshoot routine LMS issues and help employees and managers navigate learning processes.
• Creating practical resources: Develop user guides, quick reference materials and learning resources that make systems and processes easy to understand.
• Supporting growth and development: Coordinate administration for onboarding, leadership development, career pathways and other learning initiatives.
• Contributing to meaningful projects: Support organisation-wide initiatives, including inclusion activities and our Reconciliation Action Plan.
• Improving how we work: Identify opportunities to streamline processes, use technology effectively and create a more consistent learning experience across SCC.

What you’ll bring

You’re a down-to-earth, approachable and collaborative person who enjoys working as part of a team and helping others succeed. You bring a positive, can-do attitude, communicate clearly and confidently, and build strong relationships with people at all levels. You’re organised, adaptable and proactive, with a genuine interest in Learning & Development across the wider SCC business.

• Experience in Learning & Development, HR, organisational development, training coordination or a related support role.
• Strong communication and interpersonal skills, with the ability to build positive relationships and work collaboratively with a diverse range of stakeholders.
• A team-player mindset, with a willingness to pitch in, share knowledge and support colleagues to achieve shared goals.
• Experience using a Learning Management System (LMS) or HR information system, with an interest in improving how learning technology is used.
• Confidence with Microsoft Office, particularly Excel, Word and Outlook
• Strong organisational skills, attention to detail and the ability to manage competing priorities and deadlines
• Initiative, practical problem-solving skills and a continuous improvement mindset.
• Diploma or higher qualification in Business Administration, Human Resources, Learning & Development or a related discipline is desirable.

What’s in it for you?

• Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
• Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
• Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
• Discounted private health insurance
• Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
• Ongoing Training and Development
• Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
• Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support