LEASING ASSOCIATE

As a Leasing Associate, you will play a crucial role at GHP. You will be the “face” of the company and responsible for making an extraordinary long-lasting first impression. It is you who will be the first contact for our prospective residents and it is you who will be the driving force in helping them find the best place to call home. By combining your passion, knowledge and outstanding customer service skills, you will build connections and show our prospective residents why they should select GHP as their new home.

The ideal candidate will have an outgoing and friendly personality, as well as an entrepreneurial mindset.

This position is full-time, and is not exempt from overtime.

REPORTS TO: Leasing Manager

ESSENTIAL JOB DUTIES:

Customer Service:

• Provide a memorable leasing experience for prospective residents through completing creative and personalized tours.
• Create a sense of community and an outstanding living experience for new residents.
• Assist with all prospect inquiries including application process, tour coordination, lease administration, approval process, and move-in process to ensure the new resident has the best move in experience attainable.
• Work closely with the Leasing Manager and our Service Teams to ensure the resident moves into an apartment home that is welcoming and ready for move-in to the company’s highest standards.
• Demonstrate service excellence by being a role model for company values, our employee promise, policies and initiatives.

Sales and Marketing:

• Maintain a working knowledge of all community features and benefits and ensures these are showcased during the sales process with all prospects.
• Create interest in GHP properties through creative campaigns, continuous outreach, and social media.
• Demonstrate a sense of urgency when making appointments for future residents to visit the community.
• Continuously reaches out to potential residents with tailored updates - from the ideal floorplan they’ve had in mind to the best restaurant in the neighborhood.
• Create a pipeline of prospects by ensuring all leads are followed up and addressed.
• Adhere to sales and occupancy goals, and service standards, by consistently delivering a strong closing ratio.
• Shop competitive properties and stays up to date with the competitive space in which the community operates.Develop and maintain an on-going resident retention program through Reputation Management and Marketing Activities.