Leasing Associate

Job Summary
A Leasing Associate acts as an initial ambassador between the public, the residents of the apartment community, and the community management team. This individual is responsible for providing exceptional service to community residents, future residents, and internal team members (and vendors). They must provide the community with value and quality by assessing the needs of the client they are assisting and providing a solution that not only coincides with the goals of the community but is beneficial for all concerned parties.

Essential Job Functions

• Provide first-line customer service for prospective and current residents, as well as property guests.
• Communicate (including follow-up) with residents and prospects by phone, email, and text in a timely manner.
• Lead tours of the property, including showing the model unit, vacant units, and marketing property amenities to close sales and maintain and increase occupancy.
• Track and follow up with all referrals, walk-ins, phone, text, or email inquiries.
• Develop and maintain leasing material(s) detailing the property’s unique features, amenities, size, vacancies, rental rates, and current leasing promotions.
• Assist with developing and coordinating leasing events and resident promotional activities.
• Prepare the leasing move-in packet which includes all required forms, deposits, schedules, and information.
• Process lease applications.
• Complete and maintain lease files for each rental, and ensure all files contain required documentation.
• Inspect apartments for move-in condition and turnover status.
• Prepare and distribute required reports, monthly newsletters, resident correspondence, etc.
• Work with management to develop and implement residential programming, including special events and ongoing instructional and recreational activities.
• Visit comparable properties and assist the Community Manager in preparing competitive market analysis reports.
• Remain current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company’s leasing agreement, landlord-tenant code, Fair Housing laws, and other applicable laws.
• Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays.
• Complete outreach marketing on a weekly or monthly basis depending on the needs of the property.

This job description is not designed to cover or contain a comprehensive list of the activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.