Leasing Manager- Summer Street Apartments

Position:- Leasing Manager- Summer Street Apartments

Reports to: Director of Housing Assets

Crossroads Rhode Island is seeking an experienced Leasing Manager to oversee the full leasing and occupancy process for Summer Street Apartments, our 176-unit Permanent Supportive Housing community serving adults who have experienced homelessness.

The Leasing Manager will independently manage the leasing process from application and eligibility through move-in, certification, ongoing recertification, and move-out, while coordinating closely with residents, property management, supportive services, Finance, Compliance, public housing agencies, subsidy providers, and other partners.

Duties and Responsibilities:

• Manage the full leasing workflow, including applications, eligibility, certifications, recertifications, vacancies, move-ins, move-outs, and re-occupancy.
• Interview prospective residents, process applications, communicate requirements, and provide guidance throughout the leasing process.
• Show vacant apartments and coordinate the process from unit availability through approval and move-in.
• Conduct re-examinations, recertifications, inspections, move-in orientations, and move-in and move-out inspections.
• Prepare leases, certifications, addenda, notices, security deposit documentation, and other required leasing materials.
• Calculate and review rent and income using RealPage and other applicable systems, identifying and resolving discrepancies.
• Maintain complete and accurate resident files, leasing records, certifications, and property management system information.
• Apply HUD, LIHTC, public housing agency, and other affordable housing requirements to leasing and occupancy activities.
• Coordinate with Compliance and other departments for audits, monitoring reviews, inspections, and regulatory requirements.
• Coordinate monthly subsidy and rental assistance billing, working closely with Finance, public housing agencies, funders, and other partners to resolve discrepancies and outstanding payments.
• Respond to resident questions and concerns related to leasing, occupancy, rent, and documentation.
• Serve as a key liaison with public housing agencies, subsidy providers, funders, and other external partners.
• Identify opportunities to improve leasing procedures, quality assurance, vacancy management, billing, and overall workflow.
• Other duties as assigned