LEASING MGR I EXEMPT

As the Leasing Manager, you are a team builder and leader who provides support, mentorship and direction to ensure high level of Employee and Resident Engagement within our community.

You are responsible for meeting the Owner’s asset performance expectations within your assigned Community by achieving occupancy and reputation management goals. You accomplish these goals through leading your team in creating the greatest possible living experience and well-being of all individuals associated with the Community, both team members and residents. You thrive on sharing your knowledge and creating a better future for GHP. You are the number one Ambassador of the GHP Culture and Vision within your Community.

Reports To: Area Portfolio Manager

1. Customer Experience and Leadership:

• Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.

• Oversees the day-to-day financial, sales, marketing, maintenance and operations of the Community.

• Lease property based on vacancy and occupancy budget requirements.

• Creates local neighborhood excitement about our community to promote the community.

• Promotes regular communication and transparency within the Community through daily huddles, regular team and one-on-one meetings.

• Manages Move-In and Move-Out experience provided by the Community and the overall resident engagement.

• Promotes and upholds company values, employee promise, policies, and initiatives.

• Efficiently handles resident requests and concerns.

• Focuses on identifying the challenges early and use it as an opportunity to develop the team and take corrective measures as necessary.

• Empowers employees to solve problems and achieve goals through immediate resolution by training the team on how to prevent the challenges in the future.

• Selects, hires, trains, coaches and provides feedback to the team to deliver Service Excellence.

• Owns the employee experience, drives employee satisfaction and elevates team behaviors.

• Establishes a learning culture and maintains a strong connection of the community team to GHP.

• Provides reinforcing and developmental feedback to direct reports on a regular and timely manner.

• Performs comprehensive annual reviews of all direct reports, and ensures all staff reporting into your region are receiving adequate reviews. Creates personal goals for individuals.

2. Sales and Marketing:

• Actively markets the apartment community through ongoing online advertisement, social media interactions and community outreach marketing.

• Demonstrates understanding and knowledge of the competitive property markets and ensures Leasing Team is up to date on opportunities and areas of focus.

• Regularly conducts market analysis and develops leasing and pricing strategy accordingly.

• Manages all Marketing activities within budgetary guidelines to maintain and exceed occupancy requirements.

• Contributes to all Reputation Management activities including Yelp, Apartment Rating, Facebook, Instagram and other social platforms to meet the GHP expectations.

• Works closely with the Community Manager and oversees an on-going resident retention program, including resident events.

• Creates an outreach and networking strategy to generate leads within the local market.