Position Summary

The Catering Delivery Driver is responsible for accurately, safely, and professionally delivering and setting up catering orders for Leeann Chin customers throughout the Twin Cities metro area. This part-time/on-call employee role supports weekday corporate lunch deliveries and may include optional evening or weekend assignments based on business needs. The Catering Delivery Driver represents the Leeann Chin brand through professional appearance, strong guest service, reliable communication, safe driving practices, and careful handling of catering products and supplies.

Essential Job Functions and Responsibilities

Catering Delivery and Order Fulfillment

• Pick up catering orders from assigned Leeann Chin locations and deliver them accurately and efficiently to customer locations.
• Verify order accuracy, delivery details, supplies, utensils, and setup needs before departure when applicable.
• Follow assigned route, delivery instructions, and time schedule to support timely delivery and customer satisfaction.
• Load, unload, transport, and handle catering orders with care to maintain food quality, presentation, and safety.
• Complete professional catering setup at the customer-designated location according to company standards and customer instructions.

Guest Service and Communication

• Represent Leeann Chin in a professional, courteous, and brand-positive manner with corporate clients and customers.
• Maintain timely communication with the Corporate Delivery Office, restaurant teams, and customers as directed.
• Use sound judgment and on-the-spot problem-solving to address delivery issues, access concerns, timing changes, or customer questions.
• Escalate customer concerns, delivery delays, safety issues, or order discrepancies to management promptly.
• Maintain a neat appearance and positive attitude while interacting with customers, team members, and business partners.

Administrative and Payment Support

• Collect payments, obtain customer signatures, and complete delivery paperwork or electronic confirmations as required.
• Follow company procedures for handling receipts, gratuities, documentation, reimbursement records, and delivery information.
• Maintain confidentiality when handling customer, payment, company, route, or delivery information.
• Submit mileage, delivery, or other required records accurately and on time according to company policy.

Driving, Safety, and Compliance

• Operate a personal or approved vehicle safely and in compliance with applicable traffic laws, DMV requirements, and company safety standards.
• Maintain a valid driver license, acceptable motor vehicle record, reliable vehicle, and required automobile insurance throughout employment.
• Use safe lifting, loading, unloading, and driving practices to protect employees, customers, company property, and the public.
• Report accidents, traffic incidents, vehicle concerns, injuries, unsafe conditions, or delivery-related issues to management immediately.
• Follow all company policies, safety procedures, and applicable employment requirements.

Food Safety and Product Handling

• Handle catering items in a manner that supports food quality, safe transport, and professional presentation.
• Follow company food safety, sanitation, personal hygiene, illness reporting, and allergen-awareness procedures.
• Protect food and supplies from contamination during loading, transport, delivery, and setup.
• Report food quality, food safety, or temperature concerns to management immediately.
• Participate in required food safety or delivery-related training as assigned.