Position Summary

The Server/Cashier is responsible for providing friendly, accurate, and efficient guest support while processing customer orders and payments in a fast-paced restaurant environment. This role supports front-of-house operations by greeting guests, maintaining clean and organized work areas, ensuring order accuracy, and following company standards, food safety expectations, and applicable workplace requirements. The Server/Cashier contributes to a positive guest experience through professionalism, teamwork, attention to detail, and dependable service.

Key Responsibilities

Guest Service and Customer Support

• Greet guests promptly in a friendly, professional manner.
• Accurately take and enter customer orders using the point-of-sale (POS) system.
• Communicate menu information, promotions, and ordering options clearly to guests.
• Address guest questions or concerns professionally and involve management when appropriate.
• Maintain a welcoming, respectful, and customer-focused environment.

Cash Handling and Transactions

• Process payments accurately using approved payment methods, including cash, credit/debit cards, gift cards, and other company-approved tenders.
• Follow company cash handling, drawer accountability, and loss prevention procedures.
• Maintain accuracy and attention to detail during peak business periods.
• Issue receipts and ensure transaction records are complete and correct.

Operations Support

• Accurately fulfill customer orders according to company standards and procedures.
• Ensure orders are complete, accurate, and presented properly before delivery to guests.
• Maintain awareness of menu offerings, promotions, and operational procedures.
• Assist with stocking supplies, organizing work areas, and maintaining operational readiness throughout the shift.
• Support efficient workflow and customer satisfaction by communicating effectively with team members and management.
• Follow all company policies, procedures, and quality standards.

Cleanliness and Sanitation

• Maintain cleanliness of customer areas, counters, beverage stations, restrooms, and assigned workstations.
• Clean and sanitize surfaces, equipment touchpoints, and guest-facing areas as assigned.
• Complete opening, shift, and closing tasks accurately and on time.
• Dispose of trash and maintain safe, organized work areas in accordance with company procedures.

Teamwork and Communication

• Work cooperatively with team members and management to support daily restaurant operations.
• Communicate delays, guest concerns, safety issues, or operational needs promptly.
• Participate in required training and demonstrate willingness to learn new procedures.
• Perform other job-related duties as assigned based on business needs.

Qualifications

• Must meet the minimum age requirements allowed under applicable state federal labor laws.
• Strong customer service, communication, and interpersonal skills.
• Basic math skills and ability to handle transactions accurately.
• Ability to work effectively in a fast-paced, customer-facing environment.
• Ability to follow written and verbal instructions, company policies, and safety procedures.
• Professional, dependable, and able to maintain confidentiality when handling customer or business information.
• Previous restaurant, retail, hospitality, or customer service experience preferred, but not required.