Legacy Rewards Coordinator

TITLE: LEGACY REWARDS COORDINATOR

REVISED: August 1, 2022

APPROVED: April 17th, 2023

The Legacy Rewards Coordinator is responsible for ensuring all Legacy Rewards/Marketing activities in the Casino Marketing Department are performed accurately and efficiently in accordance with company and departmental policies.

DUTIES AND RESPONSIBILITIES:

1. Supervise daily Legacy Rewards Club operations.
2. Serve as frontline management regarding issues arising from guest concerns and Team Member relations. Resolve said issues using department policies and guidelines.
3. Assist in creation, preparation, and execution of all casino promotions and events including developing materials, proformas, postformas, written rules, checklists, communications, and post event analysis.
4. Coordinates and implements promotions and Legacy Rewards Club needs, including ordering, delivery tracking, payments, and communication.
5. Ensure the execution of agreed-upon contracts with all outside vendors.
6. Work closely with support departments involved in execution of events and promotions.
7. Assist with proofing of all advertising materials related to promotions, special events, and the Legacy Rewards Club.
8. Maintain adequate Team Member levels to ensure sufficient coverage on all shifts including special events.
9. Train, supervise, discipline, schedule, evaluate Team Members as needed.
10. Prepare and train all staff on upcoming events and promotions including tracking systems and computer software.
11. Prepare various departmental reports, and held accountable to a high degree for the accuracy and thoroughness of these reports.
12. Maintain positive promotion of company and property services and products amongst staff.
13. Schedule staff for mandatory trainings, and facilitate the flow of information by organizing and presiding over regularly scheduled Team Member meetings with all departmental Team Members.
14. Responsible for maintaining consistent attendance; adjusting schedule as needed to facilitate promotional drawings, concerts, special events, or other duties assigned by department manager.
15. Responsible for maintaining effective use of resources, scheduling, staff levels, attendance tracking, expense tracking, inventory, and timely payments.
16. Timely responses and resolves guest inquiries and disputes/issues ensuring the best service.
17. Coordinate with IT and vendor for all electronic and database maintenance.
18. All other departmental specific duties as assigned by immediate manager.
19. Observe and report departmental issues to manager and director.