Legal Assistant-FT

Legal Assistant

Gordon & Partners is a law firm that stands up for the injured and fights to ensure our clients receive the compensation they deserve. We are seeking a full-time Legal Assistant to support our Personal Injury Firm in our Nursing Home Abuse/Medical Malpractice Department.

The Legal Assistant will work closely with paralegals to assist with the day-to-day management of personal injury cases, with a primary focus on requesting, obtaining, following up on, and organizing medical records and bills. The ideal candidate is highly organized, detail-oriented, comfortable communicating with medical providers and clients, and able to manage multiple outstanding requests and deadlines.

Responsibilities

• Request medical records and bills from hospitals, physicians, imaging facilities, therapy providers, and other medical facilities.
• Consistently follow up on outstanding medical record and billing requests to ensure records are received in a timely manner.
• Maintain an organized tracking system for outstanding medical records and bills.
• Review received records to confirm requests are complete and identify missing records, dates of service, or billing information.
• Upload, scan, label, and organize medical records, bills, and other documents in the firm's case management system (ATO).
• Notify the assigned paralegal when requested medical records and bills have been received.
• Obtain updated medical records and bills throughout the life of a client's case as requested by the paralegal.
• Communicate with medical providers regarding record requests, authorizations, invoices, balances, and other documentation.
• Prepare and send HIPAA authorizations and other forms necessary to obtain client medical information.
• Assist paralegals in gathering and organizing documentation needed to prepare demand packages.
• Copy, scan, organize, and prepare medical records and supporting documentation for inclusion in demand packages.
• Contact clients when necessary to obtain information regarding medical providers, treatment dates, or other information needed to complete record requests.
• Assist with requesting insurance information, reports, and other case-related documentation.
• Draft and send routine correspondence on behalf of the legal team.
• Maintain accurate and organized electronic client files.
• Process and post invoices related to medical record requests.
• Provide general administrative and case support to assigned paralegals.
• Handle phone communications with clients, medical providers, insurance companies, and other parties as needed.
• Assist paralegals with additional case-related tasks as requested.
• Perform other duties as assigned.

Skills & Qualifications

• Strong organizational and time-management skills.
• Exceptional attention to detail and accuracy.
• Ability to manage and follow up on multiple outstanding requests at the same time.
• Strong written and verbal communication skills.
• Professional and persistent phone communication skills, particularly when following up with medical providers.
• Proficient computer skills and ability to learn case management and document management systems.
• Ability to work independently while also supporting multiple members of a legal team.
• Ability to prioritize assignments and meet deadlines in a fast-paced environment.
• Previous administrative, legal, medical records, or healthcare office experience preferred.
• Familiarity with medical terminology and medical records preferred, but not required.
• Personal injury law firm experience is a plus.
• Spanish proficiency is a plus.

Job Type: Full-time
Schedule: Monday – Friday, 8:30 AM – 5:00 PM