Legal Case Manager
About Cedar Financial
Cedar Financial (“Cedar”) is a renowned international financial services company, recognized for its expertise in cross-border ARM (Accounts Receivable Management) services. Our team is driven by a spirit of innovation, constantly seeking new ideas and ways to improve and evolve. We understand that complacency can be detrimental to business and as such, we are quick to embrace change and tackle challenges head-on. Our approach is not one of recklessness, but one of agility and strategic thinking. We focus on achieving results rather than simply completing routine tasks. Our goal is to provide our clients with exceptional services that help them achieve their financial goals.
Responsibilities
File Review and Placement:
Review and assess debt collection files for eligibility for legal action.
Identify appropriate partner attorney offices and ensure accurate file placement.
Verify all necessary documentation before sending files to attorneys.
Attorney Liaison:
Maintain regular communication with attorney offices to monitor case progress.
Follow up on legal actions, settlements, and judgments.
Resolve issues or delays promptly to keep cases on track.
Coordination with Legal CSRs and Other Departments:
Collaborate with legal CSRs to provide case updates and address inquiries.
Work with compliance, CSM, and accounting teams to ensure efficient file liquidation.
Participate in meetings to discuss case progress and process improvements.
Reporting and Documentation:
Maintain accurate records of communications and actions taken.
Prepare and submit regular reports on case status and milestones.
Ensure compliance with company policies, legal regulations, and industry standards.
Objective and KPI
Objective: Ensure timely placement of eligible files with attorneys.
KPI: 95% of files reviewed and placed within 48 hours of eligibility confirmation.
Objective: Maintain effective communication with attorney offices.
KPI: Respond to attorney inquiries within 24 hours and provide weekly case status updates.
Objective: Improve case liquidation efficiency.
KPI: Achieve a 10% increase in recovery rates within the next quarter.
Objective: Ensure accurate reporting and documentation.
KPI: Maintain 100% accuracy in case records and submit reports on time.
Objective: Uphold compliance and legal standards.
KPI: Zero compliance violations in audits and internal reviews.
Education, Experience, Qualifications & Skills
Bachelor’s degree in Law, Business Administration, or related field.
2–4 years in legal case management, debt collection, or related roles.
Strong organizational and communication skills, proficiency in legal case management software and MS Office, ability to manage multiple cases simultaneously.
Attention to detail, problem-solving, ability to work independently and collaboratively, understanding of compliance and legal processes.
No. of positions: 8