Legal Intake Operations Manager

Performance Marketing Company Seeking Brand Integrity Manager

Description

Legal Intake Operations Manager

Location: Flexible (Remote or Tampa, FL preferred)

Company: Isla Marketing – a performance-driven lead generation company operating in finance, legal, home services, and more.

About the Role:

The Legal Intake Operations Manager ensures that leads generated for legal campaigns are handled efficiently, consistently, and in alignment with buyer expectations. This role bridges marketing performance with real-world intake outcomes.

You’ll work closely with intake partners, law firms, and internal teams to improve quality and conversion.

What You’ll Work On

Intake Workflow Management

• Oversee intake processes for mass tort and personal injury campaigns
• Coordinate with intake partners and law firms
• Ensure consistent lead handling standards

Quality & Performance Monitoring

• Track contact rates, dispute rates, and intake feedback
• Identify issues impacting conversion or quality
• Collaborate with marketing to improve outcomes

Process Optimization

• Help document intake best practices
• Support future in-house intake initiatives
• Improve communication between marketing and intake teams

What We’re Looking For

Must-Have Skills

• Experience with legal intake or lead handling
• Strong communication and organizational skills
• Comfort working with law firms and intake teams

Nice-to-Have / Bonus Skills

• Mass tort or personal injury experience
• Familiarity with call tracking and intake systems
• Experience optimizing intake processes

Mindset

• Detail-oriented and quality-focused
• Comfortable managing external partners
• Thinks in systems, not one-off fixes

How to Apply:

Send your resume and a brief overview of your legal intake or operations experience.