Legal Operations Coordinator (Status Coordinator)

Status Coordinator
Location: Dallas, TX
Schedule: Monday-Friday | 8:00 AM - 5:00 PM

Join Lynx, a Subsidiary of U.S. Legal Support
Lynx, a subsidiary of U.S. Legal Support, provides industry-leading legal support services to law firms, corporations, insurance carriers, and government agencies nationwide. Our team is dedicated to delivering exceptional service, timely communication, and operational excellence to ensure our clients receive the support they need when they need it most.
We're looking for a detail-oriented, organized professional who enjoys problem-solving, managing priorities, and providing outstanding customer service. If you thrive in a fast-paced environment and take pride in delivering accurate and timely information, we'd love to hear from you.

About the Role
As a Status Coordinator, you will play a critical role in supporting daily operations by managing status updates, tracking critical deadlines, and serving as a key communication link between clients, process servers, and internal teams.
This position requires exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities simultaneously. The ideal candidate is proactive, customer-focused, and comfortable working in a deadline-driven environment where accuracy and responsiveness are essential.

Key Responsibilities:

Status Management & Updates
Review, update, edit, and clarify status updates received from process servers and field personnel.
Ensure all status information is accurate, complete, and properly documented.
Maintain detailed records and update internal systems in a timely manner.
Verify information and resolve inconsistencies to ensure clients receive accurate updates.

Deadline & Case Tracking
Monitor action dates, court dates, and other critical deadlines.
Track unreviewed comments, outstanding items, and pending updates.
Identify urgent matters and escalate issues when appropriate.
Ensure timelines and service commitments are consistently met.

Client Communication
Provide clients with clear, concise, and professional status updates.
Respond to client inquiries regarding service requests and case status.
Follow up on pending matters to ensure timely resolution.
Recommend additional services when appropriate based on client needs.
Build and maintain positive client relationships through exceptional service.

Operational Support
Assist with intake activities, onboarding processes, and training support.
Support various internal teams with workflow management and operational needs.
Troubleshoot issues and help resolve process-related challenges.
Contribute to continuous improvement initiatives and operational efficiency efforts.
Assist with special projects and additional duties as assigned.

What You'll Bring
Strong attention to detail and commitment to accuracy.
Excellent written and verbal communication skills.
Outstanding organizational and time-management abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and critical-thinking skills.
Customer-focused mindset with a commitment to service excellence.
Ability to work independently while collaborating effectively with team members.
Professionalism and adaptability when handling changing priorities.

Qualifications:

Required
High School Diploma or equivalent.
Customer service experience.
Strong computer skills, including proficiency with Microsoft Office Suite and web-based systems.
Excellent communication, organizational, and multitasking abilities.
Ability to work effectively in a deadline-driven environment.

Preferred
Experience in legal support services, process serving, records retrieval, or a related industry.
Experience working with case management, CRM, or workflow management systems.
Administrative, operational support, or client service experience.
Familiarity with legal terminology and legal service processes.

Why Join Lynx?
At Lynx, you'll be part of a team dedicated to delivering exceptional service and support to clients nationwide. We offer a collaborative environment where employees can develop professionally, contribute meaningfully, and build rewarding careers.

Benefits
Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Paid Time Off (PTO) and Paid Holidays
Health Savings Account (HSA) and Flexible Spending Account (FSA) Options
Employee Assistance Program (EAP)
Professional Development and Career Growth Opportunities
Collaborative and Supportive Team Environment

Our Culture
At Lynx and U.S. Legal Support, our people are our greatest asset. We foster a culture built on collaboration, accountability, innovation, and exceptional service. We value employees who take ownership of their work, embrace challenges, and are committed to delivering outstanding results for our clients and colleagues.

Physical Demands
The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.
Prolonged periods of sitting and working on a computer.
Frequent use of hands and fingers for typing and data entry.
Ability to review detailed information with a high degree of accuracy.
Ability to communicate effectively via phone, email, and video conferencing.

Work Environment
This position operates in a professional office environment and routinely uses computers, telephones, and other office technology to support daily workflow and client communications.

Travel Requirements
No regular travel is required for this position.

Additional Information
This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify, add, or remove duties as business needs change.

Equal Employment Opportunity
Lynx and U.S. Legal Support are Equal Opportunity Employers and are committed to creating an inclusive workplace for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Work Authorization
Candidates must be legally authorized to work in the United States. U.S. Legal Support participates in E-Verify where required by law.