Legal Operations & Risk Manager

Job Summary: The Legal Operations & Risk Manager supports the Company’s legal function through a combination of risk management, insurance administration, incident and litigation management, transactional support, legal technology management, compliance support, and special projects. The role is responsible for managing the insurance-related activities for the company’s corporate policies and real estate project policies, maintaining organized and effective risk management processes, supporting legal operations, and ensuring the timely execution of documentation of transactions and other critical business activities.

This position is a key member of the Company’s legal team and serves as an organized, resourceful, and proactive operational partner who helps identify issues, manage deadlines, improve processes, and drive projects to successful completion and resolution. The Legal Operations & Risk Manager works cross-functionally and with outside counsel, lenders, title companies, insurance brokers, insurance adjusters, and other third-party professionals.

The role provides broad exposure to real estate and finance transactions, insurance, and incident management in a fast-paced environment. The ideal candidate is comfortable managing a variety of responsibilities, shifting priorities, handling sensitive information, and working independently in a dynamic real estate development environment.

Summary of Responsibilities:

Insurance & Compliance

• Manage the administration of the Company's corporate and real estate project insurance programs, including property, general liability, OCIP, builder’s risk and other applicable coverages.
• Manage insurance renewals, applications, exposure information, policy documentation, certificates of insurance, endorsements, and related deliverables.
• Serve as the primary point of contact with insurance brokers, carriers, consultants, and internal stakeholders regarding insurance matters.
• Oversee insurance tracking processes, ensuring timely completion of renewals, required documentation, and contractual insurance obligations.
• Establish and maintain insurance records, coverage summaries, renewal calendars, and related documentation.
• Proactively identify potential coverage gaps or compliance concerns and escalate recommendations to the Legal team and appropriate advisors.
• Direct the collection and organization of information needed for underwriting, renewals, audits, and other insurance-related requests.

Claims, Disputes & Litigation Support

• Oversee the incident and claims management process, including the intake, documentation, tracking, and internal reporting of incidents involving company properties, development projects, contractors, residents, team members, or other relevant parties that require legal support, ensuring accurate documentation, timely follow-up, and appropriate escalation of significant matters.
• Manage the Legal team’s incident and claims tracking system, including key dates, communications, supporting documentation, status updates, and follow-up items.
• Ensure timely notifications to financing partners, insurance brokers, carriers, claims representatives, and stakeholders, consistent with established procedures.
• Direct the gathering and organization of incident-related records, photographs, reports, correspondence, and other relevant materials.
• Monitor outstanding incidents and claims, drive resolution of open items, and escalate significant developments, potential liability issues, and time-sensitive matters to the Legal team.
• Oversee and support the effective use and ongoing improvement of standardized incident reporting procedures, escalation protocols, and internal guidance in collaboration with the Legal team.
• Coordinate cross-functionally and with external partners to drive incident response and follow-through, and manage matters through resolution.

Real Estate & Transactional Support

• Support in-house attorneys and the organization by providing legal support for acquisitions, entity management, entitlements, operations, financings, equity, construction, property management, leasing, utilities, and dispositions.
• Manage transaction support workflows, including due diligence coordination, closing documentation, and tracking of contractual deadlines and obligations.
• Organize transaction materials and assist attorneys with review of real estate and finance documents and prepare closing abstracts and closing binders.
• Oversee processes and systems to ensure critical transaction milestones, contractual dates, and deliverables are completed accurately and on time.
• Communicate and coordinate with various internal departments and outside third-party professionals, including attorneys, title companies, lenders, insurance providers, property managers, governmental agencies, and consultants to facilitate transactions and project workflows.

Document Preparation & Policy Support

• Prepare notices, letters, filings, applications, minutes, checklists, certificates, legal correspondence, and other related documents for attorney review and approval.
• Prepare corporate organizational and formation documents for attorney review and assist with related filings.

Legal Operations & Process Improvement

• Identify, recommend, and implement process improvements to increase efficiency, strengthen documentation practices, and support department objectives.
• Support and optimize legal department technology and operational systems, including document management, electronic signature platforms, matter tracking, contract repositories, and other applicable tools.
• Maintain and recommend improvements to standardized workflows, tracking tools, and reporting processes to improve visibility and accountability across legal matters.

File & Records Management

• Organize and maintain legal documents in an electronic filing system.
• Manage centralized tracking systems to maintain accurate status information across active matters.

Summary of Ideal Qualifications:

• Prior experience in commercial or multifamily real estate development, real estate finance, and/or corporate transactions.
• Experience coordinating insurance programs, claims, incidents, or risk management activities.
• Ability to understand and analyze insurance documents, policies, and general insurance requirements.
• Working knowledge of insurance, incident, litigation, real estate, corporate, and finance transaction documents, including entity formation and organizational documents, loan documents, development agreements, easements, real estate closing documents, property management agreements, Master Service Agreements, and Non-Disclosure Agreements.
• Ability to identify issues and escalate to attorneys with clear summaries and supporting information.
• Strong communication and collaboration skills across departments and with external stakeholders.
• Ability to manage multiple time-sensitive projects and deadlines in a fast-paced environment.
• Must have a high degree of professional ethics and integrity and a strong attention to detail.
• Proficient with Adobe Acrobat, DocuSign, and Microsoft Office (Outlook, Word, and Excel).

NexMetro’s Core Values:

• Servant Leadership: Serve with humility, providing encouragement and empowering achievement.
• Collaborative Spirit: Communicate efficiently, effectively and respectfully.
• Pursuit of Excellence: Inspire individual drive, focus and performance to create a best-in-class organization.
• Do the Right Thing. Always: Act honestly, ethically, and responsibly.
• The Power of Fun: Life’s too short. Make work fun.

NexMetropian Qualities:

NexMetro team members, also known as NexMetropians, form a diverse group of professionals from many walks of life with certain shared traits that create a common thread. NexMetropians are humble, understanding that our strength comes through our collective abilities and not through individual achievement. NexMetropians are hardworking team members willing to roll up our sleeves to help others regardless of our role within the organization. NexMetropians lead by example, and we do not ask things of our team members that we are not willing to do or have not done ourselves in the past. Finally, NexMetropians are a lot of fun, and we enjoy working together to build a great company and a great product for our residents.