Legal Operations Specialist

Role Overview

The Senior Specialist, Legal Operations, supports strategic Legal & Compliance initiatives with a primary focus on technology management, operational excellence, and cross-functional program execution. The role plays a critical part in accelerating the use of AI, establishing scalable operating models, driving standardization, and enabling data-driven decision-making across the Legal & Compliance function. This role is hybrid in either the Stamford or Novi offices.

Key Responsibilities

Legal & Compliance Strategic Initiatives

• Support and execute strategic Legal & Compliance initiatives aligned with departmental goals and the Legal & Compliance strategic plan.
• Manage strategic projects end-to-end, including planning, execution, stakeholder communication, and delivery.
• Collaborate across Legal & Compliance, DigITal, Procurement, Finance, and business stakeholders to ensure alignment and adoption.
• Set priorities and adjust project plans and resourcing within the Legal Operations area to address operational needs, capacity constraints, and shifting business priorities.

Technology Management & AI Enablement

• Select, implement, manage, and maintain global Legal & Compliance technologies aligned with business objectives.
• Own and drive the Legal & Compliance technology roadmap in partnership with the DigITal function and subject matter experts.
• Lead or manage Legal & Compliance technology initiatives, including implementation, optimization, governance, and user adoption, in partnership with DigITal, Security, Privacy, and other stakeholders.
• Conduct quarterly technology governance reviews to ensure alignment with enterprise standards.
• Support AI-enabled Legal & Compliance initiatives such as automation, document intelligence, analytics, and knowledge solutions, including pilots, phased rollouts, and adoption enablement.
• Help operationalize technology and AI usage standards through playbooks, governance frameworks, training materials, and adoption guidance, with a focus on business value, scalability, and measurable outcomes.

Reporting & Metrics

• Analyze operational and performance data to identify trends, risks, and improvement opportunities.
• Support quarterly operations reviews, year-in-review reporting, and executive-level materials.
• Monitor performance trends and provide actionable recommendations to improve efficiency and value delivery.
• Ensure timely, accurate reporting and accountability for results across the team’s areas of responsibility.

Process Optimization & Change Management

• Drive process optimization and efficiency initiatives across Legal Operations.
• Support change management related to technology adoption, new workflows, and strategic initiatives.
• Promote scalable, consistent, and data-driven operational practices.
• Identify and resolve technical and operational issues, assessing downstream impact across the Legal & Compliance function.

Core Strengths & Competencies

• Legal operations program leadership.
• Cross-functional project and stakeholder management.
• Technology governance and adoption.
• Process design and continuous improvement.
• Data analysis, KPIs, dashboards, and executive reporting.
• Change management and organizational influence.
• People leadership, coaching, and performance management.

What You Need to Be Successful

• Bachelor’s degree in Business Administration, Legal Studies, or a related field (or equivalent experience).
• 5-7 years of experience in legal operations or related legal leadership roles.
• Proven experience building and leading cross-functional projects, programs, or Centers of Excellence.
• Strong knowledge of legal processes, litigation, case management, e-discovery, and legal technology platforms.
• Exceptional leadership, collaboration, and stakeholder management skills.
• Strong analytical and project management capabilities with a demonstrated track record of driving process improvement.

Bonus Points if You Have

• Project management expertise or certifications.
• Experience working with e-discovery, litigation hold, and matter management systems.
• Hands-on experience designing and implementing new processes, playbooks, or procedures.

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