Legal Recovery Counsel

Summary

Responsible for managing and resolving outstanding receivables across all ERX revenue channels, including insurance carrier claims, third-party administrator (TPA) accounts, and direct customer accounts. This role ensures ERX collects on earned revenue through strategic pre-litigation and litigation efforts, while maintaining compliance with applicable law and supporting a culture of operational accountability.

FLSA Status: Salaried, Exempt

Essential Duties and Responsibilities:

• Manage and resolve outstanding balances owed by insurance carriers, TPAs, and direct customers across all active and aged accounts receivable.
• Review and analyze claim files, invoices, certificates of completion, and supporting documentation to support collection efforts.
• Initiate and manage pre-litigation collection efforts, including demand letters, negotiation, and payment plan structuring.
• Prepare, review, and oversee the filing of liens, notices to owner, bond claims, and other legal remedies available to secure payment.
• Monitor statutory deadlines and ensure compliance with lien and collection requirements across applicable jurisdictions.
• Conduct legal research related to collections, insurance recovery, contract enforcement, and applicable state and federal regulations.
• Identify trends and root causes contributing to uncollectible accounts and partner with operational leadership to improve processes and reduce future exposure.
• Develop and maintain key performance indicators (KPIs) related to collections, recoveries, litigation outcomes, and aging receivables.
• Present recovery trends and recommendations to leadership on a regular basis.
• Monitor changes in laws and regulations that may impact collection practices and provide guidance to leadership as needed.
• Escalate matters to litigation when necessary; manage outside counsel relationships and serve as primary point of contact for legal proceedings.
• Navigate insurance carrier and TPA claim processes to ensure timely payment of approved restoration claims.
• Identify underpayments, claim denials, or delayed processing and pursue appropriate remedies.
• Communicate directly with insurance adjusters, TPA representatives, and claim departments to resolve disputes professionally and efficiently.
• Draft, review, and negotiate settlement agreements, releases, and payment arrangements.
• Ensure all collection activities are conducted in full compliance with applicable federal and state law, including the Fair Debt Collection Practices Act (FDCPA) and applicable NC and SC statutes.
• Maintain accurate and organized legal files and documentation for all collection matters.
• Monitor and report on collections activity, aging reports, and recovery metrics on a regular cadence to leadership.
• Collaborate with operations, project managers, and finance to ensure documentation is complete and collectible prior to escalation.
• Advise leadership on legal risk associated with collection strategies and outstanding receivables.
• Provide guidance and training to internal teams on billing documentation best practices that support collections efforts.
• Perform other duties as needed.