Legal Technology and Contract Management Systems Manager

Job Summary
The Legal Technology & Contract Management Systems Manager (the "Manager") is the primary technical owner and lead administrator of the enterprise-wide contract lifecycle management system (the "CMS"). The Manager is responsible for the day-to-day operation, configuration, support, troubleshooting, and continuous improvement of the platform, as well promptly addressing daily issues, requests, and inquiries for all users.

As a key liaison between the IEEE Legal and Compliance ("L&C") team and the staff, volunteers, and vendors that work within the CMS, this is a high-impact role that demands both sophisticated technical skills and client service acumen in a dynamic, fast-pace environment. In addition to CMS ownership, the Manager will manage and support other L&C technology platforms (including legal matter management, e‑billing, whistleblower reporting, and restricted party screening platforms), and, in partnership with IEEE's IT team, the Manager will work to identify and implement applications and tools to optimize efficiency, improve knowledge management, and enhance automation across L&C functions.

The incumbent must demonstrate exceptional technical, organizational and communication skills, and the ability to manage a high volume of requests with quick turnaround times. This person will be part of the L&C Legal Technology Team and serve as support and backup for the various legal operations team members, as needed, including but not limited to the e-billing administrator and the legal operations administrator.

Key Responsibilities

Contract Management System (CMS) Ownership & Management\:

• Serve as the enterprise system owner, lead administrator and point of user contact for the Contract Management System (CMS).
• Configure, maintain, and optimize CMS functionality, including workflows, templates, permissions, routing rules, fields, integrations, and system enhancements.
• Execute high volume, time sensitive workflow updates and system changes while ensuring data integrity, consistency, and alignment with legal and business needs.
• Perform troubleshooting, testing, quality assurance, and ongoing system improvements.

• Diagnose, debug, and resolve CMS and legal technology issues, including workflow errors, permission problems, data inconsistencies, integration failures, user-reported defects, and system configuration issues.

Legal Technology Administrator & Support (non-CMS)\:

• Administer and support other Legal & Compliance technology platforms (e.g., matter management, e billing, document execution and related tools).
• Coordinate integrations, migrations from legacy systems, and routine platform enhancements in partnership with IT.
• Oversee day‑to‑day operational health of legal technology tools, including vendor coordination and issue resolution.
• Provide end user support, guidance, and training for CMS and related legal technologies.
• Develop and maintain training materials, job aids, FAQs, and knowledge resources.

• Maintain Legal & Compliance technology content and internal webpages updated to ensure accuracy and usability.

Legal Operations Support, Reporting & Process Improvement\:

• Support Legal & Compliance operational initiatives by identifying and implementing technology driven process improvements that are aligned with the OU's priorities.
• Prepare and maintain system metrics, reporting, and performance indicators for Legal leadership.
• Professional Collaboration & Operational Effectiveness\:
• Manage multiple concurrent requests in a fast paced environment while maintaining strong attention to detail and responsiveness.

• Maintain strong working relationships with attorneys, staff, volunteers, IT partners, and vendors.

Special Projects & Additional Responsibilities\:

• Lead or support additional initiatives and special projects for the Legal & Compliance department as needed or assigned.
• Assist in the build of Application Programming Interfaces (APIs), as needed, to ensure integration among the technology systems.
• Assist, as requested, with the creation of L&C presentations, including those regarding the CMS, MMS, or other L&C techonologies, to the various stakeholders.
• Maintain the L&C webpages, ensuring they are kept current and user-friendly.
• Periodically assess and analyze the effectiveness of L&C technologies and communicate findings with the General Counsel and L&C team;
• Manage L&C department metrics, benchmarking, and reporting.
• Prepare, manage, and communicate key performance indicators to the General Counsel and the L&C team.

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